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Live CPD log
Add entries in real time and review your development on a timeline with smart filters.
CAPTURE LEARNINGProfessional Development & Competence
A consolidated view of ongoing CPD activity and alignment to the APM Competence Framework (3rd edition), demonstrating sustained professional growth and reflective practice.
Completed hours
Hours needed before 30 Sep 2026
Overview
This page provides a comprehensive view of continuing professional development activities and competence alignment with the APM Competence Framework (3rd edition). It brings together a detailed CPD activity log, reflective themes, and a structured summary of key competence areas.
PROFESSIONAL DEVELOPMENT
Base44 CPD App
Take control of your professional growth. Record CPD, assess your competence against the APM Framework, and connect your learning to supporting evidence — all in one place.
Open CPD App
EXPLORE THE PLATFORM
Everything you need to develop professionally
Six integrated capabilities to help you capture learning, measure progress and build a stronger evidence portfolio.
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Metrics dashboard
Visualise CPD hours, activity categories and progress through clear, live dashboard insights.
MEASURE PROGRESS
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Competency assessment
Self-assess against the APM Competence Framework and identify areas for further development.
ASSESS CAPABILITY
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Evidence repository
Organise supporting evidence in one structured location, linked to your CPD activities and competencies.
BUILD YOUR EVIDENCE
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AI link suggestions
Get AI-assisted suggestions for connecting CPD activities with relevant competencies and evidence.
CONNECT THE DOTS
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Bulk import
Import CPD entries and evidence together to make maintaining your development records easier.
SAVE TIME
THE BENEFITS
Turn professional learning into measurable progress
Keep your development organised, connected and ready to support your professional portfolio.
Log as you learn
Record CPD as it happens, helping you maintain a consistent and accurate development record.
See progress at a glance
Review your hours, activities and development trends through your dashboard.
Identify competency gaps
Use your APM Framework assessment to highlight areas where further development may be valuable.
Keep evidence organised
Maintain supporting evidence and its metadata in a central, structured repository.
Connect learning and evidence
Navigate between CPD entries, competencies and their associated evidence.
Ready to take your CPD further?
Bring your learning, competencies and evidence together.
CPD Lifecycle Overview
The CPD Lifecycle brings together all elements of professional development into a single, integrated model. It shows how competencies, evidence, CPD activity, metrics, and development planning connect to form a continuous improvement cycle aligned to the APM Competence Framework.
- Shows relationships between CPD, competencies, evidence, and metrics
- Supports planning through roadmap and development priorities
- Provides a visual anchor for navigating all CPD components
APM Competence Framework (3rd edition)
The APM Competence Framework defines 29 competences across life cycles, governance, people, planning and delivery. Each competence is expressed in terms of knowledge and application, providing a benchmark for effective project, programme and portfolio management.
Life cycles
The ability to structure and organise change initiatives through appropriate life cycle choices that transform ideas into reality in an orderly and efficient manner.
Governance arrangements
The ability to establish and maintain governance structures that define control of deployment and align with organisational practice to realise value.
Sustainability
The ability to balance environmental, social, economic and administrative considerations so that outputs, outcomes and benefits remain sustainable over their life cycles.
Financial management
The ability to enable financial resource for delivery and to plan and control finances as part of the organisation’s overall financial management to optimise the business case.
Business case
The ability to prepare, gain approval of, refine and update business cases that justify initiation, investment and continuation of change initiatives in terms of benefits, costs and risks.
Portfolio shaping
The ability to set up portfolios that group and prioritise change initiatives to deliver strategic objectives while balancing business-as-usual and capacity to deliver.
Procurement
The ability to secure the provision of resources by choosing strategies that obtain best value from supply chains and external suppliers.
Reviews
The ability to manage progression through the life cycle by planning and conducting reviews that assess status, viability and performance.
Assurance
The ability to provide confidence to governance that the change initiative is on track to deliver objectives and intended value through objective, independent checks.
Capability development
The ability to assess organisational maturity and improve competences, investing in people and knowledge to enhance predictability and performance.
Transition management
The ability to manage the integration of outputs into business-as-usual so that new capabilities enable the intended value.
Benefits management
The ability to identify and agree benefits and determine how they will be measured, monitored and managed until they are realised.
Stakeholder engagement & communication
The ability to work with people internally and externally to build support, maintain commitment and ensure timely, relevant communication.
Conflict resolution
The ability to identify, address and resolve differences between individuals and groups so that conflict supports learning rather than harms delivery.
Leadership
The ability to empower and inspire others by providing vision, direction, feedback and support so people can deliver successful change initiatives.
Team management
The ability to select, develop and manage individuals to create and sustain teams that achieve objectives that cannot be realised individually.
Diversity & inclusion
The ability to build and maintain an inclusive environment that embraces a diverse culture and treats people fairly.
Ethics, compliance & professionalism
The ability to embody, promote and maintain a trusted profession while navigating cultural, legal and regulatory environments.
Requirements management
The ability to prepare and maintain clear, measurable definitions of requirements that satisfy identified needs.
Solutions development
The ability to determine optimal solutions that satisfy agreed requirements by exploring and refining options.
Quality management
The ability to ensure that outputs and processes meet stakeholder requirements and are fit for purpose.
Integrated planning
The ability to bring together scope, time, cost, risk, resources and benefits into an integrated project management plan.
Schedule management
The ability to develop and maintain schedules that show when work is planned, considering dependencies and resources.
Resource management
The ability to acquire and deploy internal and external resources, using scarce resources in an optimal way.
Resource capacity planning
The ability to plan resource needs in line with strategic direction so utilisation is maintained at an appropriate level.
Budgeting & cost control
The ability to estimate costs, set budgets and manage actual and forecast costs against those budgets.
Contract management
The ability to monitor and manage supplier performance through proactive, tailored contract management from initiation to closure.
Risk & issue management
The ability to identify, assess and respond to risks and issues so threats are minimised and opportunities are maximised.
Change control
The ability to manage variations and change requests in a controlled way, ensuring impacts are assessed and decisions are documented.
My Competence Assessment (29 competences)
My Top 6 Competencies
Target Levels (Next Step Up)
Competency Assessment Wheel
Legend
Current level
Target level
Life cycles
Summary: You demonstrate strong capability in selecting and applying appropriate life cycle models, adapting based on uncertainty, risk and organisational maturity.
Show full description
The ability to structure and organise change initiatives.
Life cycles are a framework comprising a series of distinct stages required to transform an idea or concept into reality in an orderly and efficient manner. Recognised life cycles include linear, iterative and hybrid approaches.
Governance arrangements
Summary: Governance is one of your strongest areas. You excel at establishing clear authority, accountability and decision‑making structures.
Show full description
The ability to establish and maintain governance structures that define control of deployment and align with organisational practice.
Sustainability
Summary: You have a solid working knowledge of sustainability principles and how they influence project outcomes.
Show full description
The ability to balance environmental, social, economic and administrative considerations that impact a change initiative.
Financial management
Summary: You demonstrate strong financial planning and control skills, ensuring alignment with organisational financial systems.
Show full description
The ability to enable financial resource for delivery and to plan and control finances as part of the organisation’s overall financial management.
Business case
Summary: You can confidently prepare, justify and maintain business cases, revisiting them as conditions evolve.
Show full description
The ability to prepare, gain approval of, refine and update business cases that justify initiation and continuation of change initiatives.
Portfolio shaping
Summary: You understand how to align change initiatives with strategic objectives and organisational capacity.
Show full description
The ability to set up portfolios to ensure efficient delivery of strategic objectives.
Procurement
Summary: You have a working understanding of procurement strategies and supplier engagement.
Show full description
The ability to secure the provision of resources by choosing strategies for obtaining best value from supply chains.
Reviews
Summary: You can effectively plan and conduct reviews to assess progress, viability and performance.
Show full description
The ability to manage progression through the life cycle of the change initiative.
Assurance
Summary: You understand assurance principles and can support independent checks that ensure value delivery.
Show full description
The ability to provide confidence to governance that the change initiative is on track to deliver objectives and intended value.
Capability development
Summary: You understand organisational maturity and how to improve capability and predictability.
Show full description
The ability to assess organisational maturity and improve competences within an organisation.
Transition management
Summary: You understand how to integrate outputs into BAU and support organisational change.
Show full description
The ability to manage the integration of outputs into business‑as‑usual so that new capabilities enable intended value.
Benefits management
Summary: You have awareness of benefits identification, measurement and tracking.
Show full description
The ability to identify and agree benefits and determine how they will be measured, monitored and managed until realised.
Stakeholder engagement & communication
Summary: You can identify, analyse and engage stakeholders effectively, building commitment and alignment.
Show full description
The ability to work with people internally and externally to build support and ensure timely, relevant communication.
Conflict resolution
Summary: You can recognise, address and resolve conflict constructively, promoting healthy challenge.
Show full description
The ability to identify, address and resolve differences between individuals and groups.
Leadership
Summary: You can lead teams with clarity, direction and support, adapting leadership style to context.
Show full description
The ability to empower and inspire others by providing vision, direction, feedback and support.
Team management
Summary: You can build, motivate and coordinate teams effectively, aligning people to shared goals.
Show full description
The ability to select, develop and manage individuals to create and sustain teams.
Diversity & inclusion
Summary: You recognise the importance of inclusive environments and fair treatment.
Show full description
The ability to build and maintain an inclusive environment that embraces a diverse culture.
Ethics, compliance & professionalism
Summary: You understand the importance of ethical behaviour, legal compliance and professional standards.
Show full description
The ability to embody, promote and maintain a trusted profession while navigating cultural, legal and regulatory environments.
Requirements management
Summary: You can capture, assess and justify stakeholder needs effectively.
Show full description
The ability to prepare and maintain definitions of the requirements of change initiatives.
Solutions development
Summary: You have awareness of how to explore solution options and clarify the problem to be solved.
Show full description
The ability to determine the optimal solution to satisfy agreed requirements.
Quality management
Summary: You ensure outputs meet defined requirements and stakeholder expectations.
Show full description
The ability to ensure that outputs are delivered in accordance with requirements.
Integrated planning
Summary: You develop integrated plans that bring together scope, schedule, cost, risk, resources and benefits.
Show full description
The ability to take forward the definition of outputs into detailed planning incorporating multiple areas into the integrated project management plan.
Schedule management
Summary: You demonstrate strong capability in developing and maintaining schedules.
Show full description
The ability to undertake time‑based planning with an emphasis on activities and resources.
Resource management
Summary: You identify, acquire and deploy resources effectively.
Show full description
The ability to acquire and deploy internal and external resources.
Resource capacity planning
Summary: You forecast future resource needs based on organisational strategy.
Show full description
The ability to plan resource needs in line with strategic direction to maintain optimal utilisation.
Budgeting & cost control
Summary: You excel in cost estimation, budgeting and financial control.
Show full description
The ability to develop and agree budgets, and manage actual and forecast costs against them.
Contract management
Summary: You manage supplier performance and maintain effective commercial relationships.
Show full description
The ability to monitor and manage supplier performance throughout the contract lifecycle.
Risk & issue management
Summary: You demonstrate expert capability in identifying, assessing and responding to risks and issues.
Show full description
The ability to identify, assess and respond appropriately to risks and issues.
Change control
Summary: You excel at managing scope changes in a controlled and transparent way.
Show full description
The ability to manage variations and change requests in a controlled way.
CPD Metrics
Total Hours
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Hours Remaining
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Activities Logged
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Avg Hours / Month
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Top Category
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Projected Hours
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Continuing Professional Development (CPD)
A consolidated view of CPD progress, activity distribution and reflections.
CPD Progress Pillars
A visual summary of my completed, remaining and projected CPD hours.
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Completed
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Remaining
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Projected
CPD Activity Status Breakdown
A visual overview of how many CPD activities are planned, in progress and completed.
Completed
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In Progress
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Planned
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CPD Category Distribution - Top 4
Automatically generated from my CPD log.
Continuing Professional Development Log
Tap to expand CPD log and reflections.
My CPD activities, presented as clean, modern cards.
CPD Insights Summary
Automatically generated insights based on my reflective statements and activity patterns.
Key Themes
Strengths Demonstrated
Growth Opportunities
Professional Development — BCS CPD Record
BCS CPD Record
My professional development is maintained across multiple professional bodies and learning platforms. In addition to my APM CPD activity, my BCS CPD record captures ongoing learning, professional development, mentoring, community contribution, volunteering and knowledge sharing.
View BCS CPD ReportProfessional Development Ecosystem
Examples of professional development activity recorded through my BCS CPD record.
Learning
Managing Projects with MS Teams
Google PM Skills
Copilot Studio Training Day
Integrated PMO Course
PMI CPMAI
Generative AI (PMI)
Prompt Engineering
PMI Essentials M.O.R.E.
Six Sigma
ITIL
PMI Agile Practitioner
NIST Cyber Framework
APM Practitioner
Prince2 Practitioner
AI
PMI CPMAI
Generative AI Overview (PMI)
Prompt Engineering for PMs
Copilot Studio
Talking to AI
AI in Project Management (APM)
AI & Sustainability webinar
Mentoring
Halesowen College lecture
Richard Rose mock interviews
Year 10 World of Work
Brandhall careers fair
STEM mentoring
Inspiring the Future mentoring
APM mentoring activities
Community
APM & PMI community contribution
SIG groups
Volunteering events
APM South Wales & West AI session
PMI membership
House of PMO membership
BCS membership
APM membership
Publishing
Article: Top 10 Tools for Programme Managers (2026)
Gantt vs Jira article (LinkedIn & portfolio)
Volunteering
APM volunteer status
Inspiring the Future Gold status
STEM volunteer
Richard Rose mock interviews
Year 10 World of Work
Brandhall careers fair
PMI community volunteering
Evidence of Professional Practice
Selected examples demonstrating the practical application of project, programme and portfolio management competences across complex transformation, technology and organisational change environments.
Cyber Security Uplift
Led a major cyber security uplift programme, coordinating governance, risk management and assurance activities across a complex and highly regulated environment.
Case Study
Led a major cyber security uplift programme within a highly regulated and complex enterprise environment, coordinating governance, risk, assurance and delivery across multiple technology and business stakeholders. The programme required the organisation to strengthen its security posture while maintaining operational continuity and aligning delivery with recognised security frameworks and regulatory expectations. ⚠️ The Challenge The organisation needed to improve cyber resilience, strengthen governance and assurance, and address security risks across a complex technology estate without disrupting critical services. 🎯 My Mandate I provided programme leadership across governance, risk, assurance, planning and delivery, creating the structure required to coordinate multiple workstreams and maintain executive visibility of security outcomes. 🛡️ 1. Security Transformation Coordinated a broad cyber uplift covering security capabilities, risk reduction, resilience and control improvement, aligning technical delivery with organisational security objectives. 📘 2. Governance & Assurance Established structured governance, risk and assurance mechanisms to provide transparent oversight of programme progress, dependencies, risks and decisions. Delivery was aligned with recognised frameworks including NIST CSF and relevant security and regulatory requirements. 🤝 3. Stakeholder Leadership Coordinated technical teams, security specialists, business stakeholders and senior leadership, translating complex cyber risks into clear programme priorities, decisions and measurable delivery outcomes.
Key Outcomes
- Delivered a major £40M cyber security uplift programme
- Strengthened cyber governance, risk management and delivery assurance
- Improved alignment between security strategy, technology delivery and organisational risk
- Increased executive visibility and control across complex security transformation activity
Highlights
Led a £40M cyber security transformation programme in a highly regulated environment
Integrated cyber governance, risk management and assurance across complex delivery workstreams
Translated complex security risks into structured executive decisions and delivery priorities
Evidence Metrics
£40M
Cyber security uplift programme
NIST CSF
Security framework alignment
Multi-workstream
Integrated security transformation
Executive
Governance & assurance oversight
Supporting Evidence
Cyber Security Programme Presentation
A presentation and supporting material demonstrating the approach taken to cyber security transformation, programme governance, risk management and delivery assurance.
View playbookCyber Security Uplift Case Study
Detailed supporting evidence describing the programme challenge, delivery approach, governance, risk management and outcomes.
View supporting document
Competences Demonstrated
Gateley – Infrastructure, Workplace & Security Modernisation
“I led a multi‑stream workplace, infrastructure and security uplift for Gateley, modernising device builds, identity and access management, endpoint security, collaboration tooling and operational readiness across the firm’s national footprint. The programme delivered a secure, modern and consistent workplace platform aligned to cloud‑ready operating models.”
The engagement required coordinated delivery across multiple teams, vendors and operational groups — ensuring consistent standards, predictable rollout and uplifted BAU capability across all Gateley offices.
Case Study
🏢 Programme Overview
- Modern workplace uplift across legal teams and corporate functions
- Identity & access modernisation with strengthened authentication
- Endpoint security uplift and compliance improvements
- Collaboration tooling enhancement and secure sharing
- Infrastructure improvements and BAU transition uplift
- Fragmented device builds and inconsistent user experience
- Ageing collaboration tooling and limited automation
- Identity controls requiring uplift for modern security standards
- Need for unified workplace and infrastructure alignment
- Compliance and cyber‑security pressures across legal workflows
- Deliver workplace, identity and security uplift
- Modernise device builds and endpoint compliance
- Improve collaboration tooling and secure sharing
- Strengthen identity and access management
- Prepare BAU teams for modern operational models
- Unified device estate across legal teams
- Improved endpoint security and compliance
- Enhanced collaboration tooling
- Identity & access uplift
- Operational readiness and BAU transition uplift
Key Outcomes
- Unified device estate across legal teams
- Improved collaboration and secure sharing
- Strengthened identity and access controls
- Enhanced endpoint security and compliance
- Operational uplift and BAU readiness
- Cloud‑aligned workplace foundations
Highlights
Identity & access uplift
Endpoint security modernisation
Collaboration tooling enhancement
Supporting Evidence
Gateley Case Study PDF
Full programme overview, delivery model, outcomes and technical uplift.
View supporting document
Competences Demonstrated
Leading & Maturing a Modern PMO – Course Creation & Delivery
“I designed and authored the full ‘Leading & Maturing a Modern PMO’ course, published on OpenLearn (Open University) and delivered through Moodle. The course provides a structured, practical and capability‑focused learning pathway for PMO professionals, covering governance, assurance, maturity uplift, service design and leadership.”
The course is built on real PMO delivery experience and aligned to APM Competence Framework principles, providing learners with actionable tools, templates, frameworks and development guidance.
Case Study
📘 Course Overview
- Full PMO capability development programme
- Governance, assurance, maturity uplift and service design
- Practical tools, templates and frameworks
- Aligned to APM Competence Framework
- Delivered via OpenLearn and Moodle
- Teach modern PMO operating models
- Develop governance and assurance capability
- Strengthen maturity assessment and uplift
- Introduce service design and PMO value creation
- Build leadership confidence in PMO roles
- PMO foundations and operating models
- Governance, assurance and delivery control
- Portfolio management and prioritisation
- Risk, issue and dependency management
- Financial stewardship and commercial awareness
- Capability development and maturity uplift
- PMO leadership and stakeholder engagement
- Scenario‑based learning
- Real PMO case studies
- Downloadable templates and frameworks
- Self‑assessment and reflection exercises
- Competency‑aligned development planning
Key Outcomes
- Professionally aligned PMO learning pathway
- Strengthened governance and assurance capability
- Improved PMO maturity and service consistency
- Accessible training for PMO practitioners
- Practical tools, templates and frameworks
Highlights
Governance & assurance
Maturity uplift
PMO leadership
Supporting Evidence
Course – Leading & Maturing a Modern PMO
Full course delivered through Moodle and OpenLearn.
Open Moodle Course Open Base44 CoursePMO Supporting Article
Detailed PMO capability, governance and maturity guidance.
View supporting document
Competences Demonstrated
Linklaters – Global Workplace & Infrastructure Transformation
“I delivered programme leadership and workplace transformation for Linklaters, modernising global infrastructure, device management, collaboration tooling and security controls across multiple international offices. The programme uplifted operational capability, strengthened identity and access management, and aligned workplace services to cloud‑ready operating models.”
The engagement required multi‑region coordination, governance, testing, deployment, and transition into BAU operations — ensuring consistent standards and predictable delivery across all global offices.
Case Study
🌍 Global Overview
- Global workplace and infrastructure uplift
- Modern device builds aligned to global standards
- Cloud‑ready identity and access management
- Enhanced collaboration tooling and secure sharing
- Operational readiness and BAU transition uplift
- Fragmented regional infrastructure
- Inconsistent device builds and security controls
- Ageing collaboration tooling
- Limited automation and inconsistent user experience
- Need for unified global workplace standards
- Deliver global workplace transformation
- Modernise device management and endpoint security
- Strengthen identity and access controls
- Improve collaboration and secure sharing
- Prepare global offices for cloud‑aligned operations
- Unified global device estate
- Improved endpoint compliance and security
- Enhanced collaboration tooling
- Cloud‑aligned identity and access management
- Operational uplift and BAU readiness
- Programme governance and leadership
- Infrastructure and workplace design alignment
- Security uplift and compliance assurance
- Testing, deployment and regional onboarding
- Transition into BAU operations
Key Outcomes
- Unified global device estate
- Improved collaboration and secure sharing
- Strengthened identity and access controls
- Enhanced endpoint security and compliance
- Operational uplift and BAU readiness
- Cloud‑aligned workplace foundations
Highlights
Global workplace uplift
Cloud‑aligned identity
Endpoint security uplift
Supporting Evidence
Linklaters Case Study PDF
Full programme overview, global delivery model, outcomes and technical uplift.
View supporting document
Competences Demonstrated
Building the CPD App – From Concept to Launch
“I designed and built a modern Continuing Professional Development (CPD) application that connects competency frameworks, CPD activity, evidence capture and development planning into one mobile‑ready platform. The CPD App was created to solve long‑standing gaps in professional development tools, providing a structured, visual and evidence‑driven way for users to manage growth.”
The project demonstrates full product lifecycle delivery: identifying a problem, shaping the proposition, designing the experience, building the application, testing with users, preparing for launch and defining a future roadmap.
Case Study
As Senior IT Programme Manager and product creator, I built the CPD App to address the limitations of traditional CPD systems — fragmented tools, lack of evidence capture, no competency linkage, and poor mobile usability. The CPD App integrates competency mapping, CPD logging, evidence capture and development planning into a single, dynamic ecosystem. 📘 Executive Summary
- Modern CPD platform built on Base44
- Competency wheel aligned to APM, BCS, PMI
- Evidence vault and portfolio
- CPD log with AI‑suggested entries
- Development plan and gap analysis
- Mobile‑ready interface
- Traditional CPD tools are administrative, not developmental
- No evidence support for competency ratings
- No gap analysis or development‑plan linkage
- No integration between CPD log and competency framework
- Professionals, students, apprentices
- CPD providers (APM, BCS, PMI)
- Education sector (colleges, training providers)
- Employers and performance‑review teams
- Competency mapping
- CPD logging
- Evidence capture
- Lifecycle framework
- CPD log with import & reporting
- Competency ratings & dashboards
- Awards & badges
- Gap analysis & suggested tasks
- Evidence vault
- Development plan
- Career simulator
- To‑do list
- Full reporting suite
- Profile page
- Link to CV App
- Professionals
- Students
- Apprentices
- Project managers
- Educators
- Corporate & personal packages
- LinkedIn integration
- Badge level display
- Social sharing
- Light/dark mode
- Calendar integration
- Professional‑body integration
- Education dashboards
- Team‑based CPD management
- Enterprise licensing
Key Outcomes
- Modern, visual CPD experience
- Evidence‑driven competency development
- Integrated CPD, evidence and planning
- Scalable SaaS foundation
- Strong early‑adopter feedback
Highlights
Competency mapping
Evidence capture
Development planning
Supporting Evidence
CPD App Case Study PDF
Full detail covering competency mapping, CPD logging, evidence capture, UX design and roadmap.
View supporting documentLive CPD App
Explore the live CPD App built on Base44 — competency mapping, CPD logging, evidence vault and development planning.
Open CPD App
Competences Demonstrated
London 2012 – Olympic IT Infrastructure Build & Retirement
“I delivered the complete IT infrastructure for the London 2012 Olympic Games across 3 main London sites and 4 UK‑wide hubs. The programme required building a fully operational environment on an immovable deadline, ensuring flawless performance throughout the Games, and executing a clean, risk‑free decommissioning immediately afterwards.”
The engagement demonstrates large‑scale infrastructure delivery, multi‑vendor coordination, critical‑path scheduling, operational readiness, and structured retirement of short‑term infrastructure under high public visibility.
Case Study
🏗️ Infrastructure Build
- Exchange, SQL, WSUS and gold‑build server images
- Active Directory, Group Policy, LDAP
- Cisco switching, fibre connectivity, MPLS WAN
- VPN, firewall servers, SSL, DNS
- App‑V, RDP, VoIP telephony, Office Communicator
- Short‑term hardware leasing and procurement
- Immovable opening‑ceremony deadline
- Zero tolerance for outages
- High‑visibility delivery with global scrutiny
- Multi‑contractor and carrier coordination
- Designing for clean removal post‑Games
- Master schedule built backwards from opening ceremony
- Carrier circuits ordered at programme start
- Integration testing and operational readiness gates
- Structured governance and daily progress reporting
- Full CMDB reconciliation and secure data‑wipe
- Carrier circuit termination
- Leased hardware return without penalties
- Secure destruction of all data‑bearing drives
- Full site shutdown and handback
Key Outcomes
- 100% uptime across all Olympic sites
- No critical incidents at go‑live
- Clean decommissioning with zero penalties
- Secure data‑wipe and CMDB reconciliation
- Successful delivery on immovable deadline
Highlights
MPLS & fibre infrastructure
Critical‑path scheduling
Zero‑tolerance uptime
Supporting Evidence
London 2012 Infrastructure Case Study PDF
Full detail covering infrastructure build, critical‑path delivery, multi‑site coordination and decommissioning.
View supporting document
Competences Demonstrated
ServiceNow Delivery Management – Enterprise Service‑Management Programmes
“I directed medium‑to‑large ServiceNow programmes across public and private sector organisations, transforming standalone ITSM deployments into secure, scalable enterprise service‑management ecosystems. Delivered ITSM, ITOM, CMDB, SecOps, Risk, App Engine and enterprise integrations, supported by structured programme governance and disciplined delivery control.”
The programmes strengthened service‑management maturity, improved automation, enhanced cyber resilience and established repeatable delivery frameworks aligned to ITIL, ISO 27001 and NIST.
Case Study
As ServiceNow Delivery Manager, I governed multi‑disciplinary programmes spanning platform implementation, infrastructure operations, cybersecurity, compliance and enterprise integrations. Delivery combined programme governance, technical leadership and stakeholder alignment across the full lifecycle — from discovery and design through implementation, integration and operational adoption. ⚙️ Core ServiceNow Implementation
- ITSM module configuration and workflow automation
- Service catalogue and UI‑policy development
- Requirements discovery and solution‑design workshops
- User‑acceptance testing and deployment
- ITOM visibility and event‑management integration
- CMDB design, population and reconciliation
- Monitoring and SIEM integration
- Configuration‑data accuracy uplift
- Security‑operations orchestration
- Vulnerability‑response automation
- Risk and compliance dashboards
- Alignment with ISO 27001 and NIST frameworks
- Custom App Engine applications
- API and middleware design
- ERP, CRM and legacy‑system integrations
- Automated approvals, notifications and reporting
- Programme planning and RAID management
- Change control and vendor assurance
- Executive reporting and stakeholder communication
- Resource management and capability uplift
Key Outcomes
- Unified ITSM, ITOM, CMDB and SecOps ecosystem
- Increased automation and operational visibility
- Improved compliance and risk reporting
- Enhanced service delivery and customer satisfaction
- Repeatable delivery frameworks for future implementations
- Secure, scalable and integrated platform foundation
Highlights
ITSM · ITOM · CMDB · SecOps
Enterprise integrations
Programme governance
Evidence Metrics
Domain
Service Management
Focus
Enterprise Service‑Management Delivery
Model
ITSM · ITOM · CMDB · SecOps · App Engine · Integrations
Outcome
Secure, Scalable & Integrated ServiceNow Ecosystem
Supporting Evidence
ServiceNow Delivery Management PDF
Full detail covering ITSM, ITOM, CMDB, SecOps, App Engine, integrations and programme governance.
View supporting document
Competences Demonstrated
SalesForce Service Transition into Version One Managed Services
“I delivered the full Service Transition of SalesForce into Version One’s Managed Services environment, establishing stable BAU operations, structured ITSM alignment, controlled go‑live governance and predictable support readiness. The transition reduced early‑life incidents and ensured SalesForce could be supported reliably within a regulated enterprise service model.”
The engagement delivered operational readiness, knowledge transfer, acceptance criteria, governance controls and a stable long‑term support model.
Case Study
This engagement represented a full transition of SalesForce capabilities into Version One’s Managed Services environment. The programme delivered operational readiness, ITSM alignment, governance controls, knowledge transfer and structured acceptance criteria to ensure SalesForce could be supported reliably within a regulated enterprise service model. 🧭 Operational Readiness
- Operational acceptance criteria and readiness checkpoints
- Knowledge transfer and support documentation
- Training for Service Desk and resolver groups
- Hypercare and early‑life support planning
- Incident, Request, Change & Release Management alignment
- Problem Management readiness for root‑cause analysis
- Major Incident process integration for critical SalesForce services
- Service catalogue and CMDB updates
- RAID management and transition governance boards
- Stakeholder engagement across delivery and operations
- Controlled change‑control and activation approvals
- Service acceptance and sign‑off gates
- SalesForce product owners
- Version One architects and BAU teams
- Service‑management leadership
- Operational support groups
Key Outcomes
- Predictable BAU handover
- Reduced early‑life incidents
- Improved operational readiness
- Consistent ITSM alignment
- Clear governance and acceptance criteria
- Stable managed‑services onboarding
Highlights
SalesForce onboarding
ITSM alignment
Governance & acceptance criteria
Evidence Metrics
Domain
Service Transition
Focus
Operational Readiness & ITSM Integration
Model
SalesForce · Managed Services · ITSM · BAU Handover
Outcome
Stable Managed‑Services Integration
Supporting Evidence
SalesForce Transition Case Study PDF
Full detail covering operational readiness, ITSM alignment, governance and BAU handover.
View supporting document
Competences Demonstrated
ServiceNow Development & Integration – Public & Private Sector Delivery
“I delivered enterprise-grade ServiceNow development and bi-directional ITSM integration across public and private sector organisations. This included custom module development, automated workflows, CMDB synchronisation, legacy ITSM integration and unified reporting — enabling mature, scalable and data-driven service operations.”
The programme strengthened service-management maturity, improved automation, reduced manual effort and delivered consistent ITSM processes across complex multi-vendor environments.
Case Study
As Transition Manager, I led multiple ServiceNow development and integration initiatives, enabling unified service management across diverse enterprise environments. The work focused on extending platform capability, integrating legacy ITSM systems, improving automation and delivering consistent, standardised processes aligned to ITIL and ISO 27001. ⚙️ Platform Development
- Custom modules, workflows and automation scripts
- Service catalogue expansion and request automation
- Operational dashboards for SLA, KPI and compliance reporting
- Integration health monitoring and alerting
- Real-time data exchange with Remedy, Cherwell and Ivanti
- Incident, Request, Change and CMDB synchronisation
- REST/SOAP API development and secure middleware design
- Data mapping and taxonomy normalisation
- Automated CI updates and dependency mapping
- CMDB reconciliation and data-quality uplift
- Integration of discovery sources and asset repositories
- Requirements definition and discovery workshops
- Integration blueprints and data-flow design
- Agile development sprints and configuration cycles
- Testing, validation and user-acceptance phases
- Operational handover, documentation and training
Key Outcomes
- Unified ITSM ecosystem
- Real-time synchronisation with legacy platforms
- Improved SLA and KPI visibility
- Reduced manual effort through automation
- Enhanced governance and auditability
- Scalable platform for future service expansion
Highlights
Bi-directional ITSM integration
Automation & workflow engineering
CMDB synchronisation
Evidence Metrics
Domain
Service Management
Focus
ITSM Integration & Automation
Model
ServiceNow · Legacy ITSM · CMDB · API Integration
Outcome
Unified & Automated ITSM Ecosystem
Supporting Evidence
ServiceNow Development & Integration PDF
Full detail covering platform development, ITSM integration, automation and CMDB synchronisation.
View supporting document
Competences Demonstrated
Service Transition Management – Embedding Projects into BAU Operations
“I delivered structured Service Transition Management to ensure new projects, services and technical capabilities were safely embedded into Business‑as‑Usual operations. This included operational readiness, ITSM alignment, governance, hypercare and controlled activation of new services.”
The transition framework reduced early‑life incidents, strengthened BAU support capability and ensured predictable, well‑governed handover into operations.
Case Study
Service Transition ensured that new services, projects and technical changes were introduced into BAU without disruption. This included readiness assessments, ITSM alignment, stakeholder coordination and structured governance to ensure safe activation. 🧭 Operational Readiness
- Operational acceptance criteria and readiness checkpoints
- Knowledge transfer and support documentation
- Training for Service Desk and resolver groups
- Early‑life support planning and hypercare
- Incident, Request, Change & Release Management integration
- Problem Management readiness for root‑cause analysis
- Major Incident process alignment for critical services
- Service catalogue and CMDB updates
- RAID management and transition governance boards
- Stakeholder engagement across operations and delivery teams
- Controlled change‑control and activation approvals
- Service acceptance and sign‑off gates
Key Outcomes
- Predictable BAU handover
- Reduced early‑life incidents
- Improved operational readiness
- Stronger ITSM alignment
- Clear governance and acceptance criteria
- Stable service activation
Highlights
Operational readiness
ITSM alignment
Hypercare & early‑life support
Evidence Metrics
Domain
Service Transition
Focus
Operational Readiness & ITSM Integration
Model
Incident · Change · Release · Problem · Major Incident
Outcome
Predictable BAU Handover
Supporting Evidence
Service Transition Case Study PDF
Full detail covering operational readiness, ITSM alignment, governance and BAU handover.
View supporting document
Competences Demonstrated
London Luton Airport – MFA, PAM, SSO & Cyber Modernisation Programme
“I delivered London Luton Airport’s cyber‑modernisation programme, uplifting identity security through MFA, Privileged Access Management, Single Sign‑On, Conditional Access and Azure AD hardening. The programme strengthened authentication, protected privileged accounts and improved compliance with aviation‑sector security standards.”
The programme established a secure identity‑management ecosystem and laid the foundation for future Zero‑Trust architecture.
Case Study
London Luton Airport required a modern identity‑security framework capable of protecting critical aviation systems and supporting secure operational access. I led the MFA, PAM and SSO uplift across Azure AD, delivering strengthened authentication, privileged‑access protection and improved compliance. 🔍 Discovery & Assessment
- Privileged account discovery and classification
- Authentication flow analysis and risk scoring
- Legacy dependency mapping
- Aviation‑sector compliance gap analysis
- MFA architecture and rollout sequencing
- PAM vaulting and privileged‑session management
- SSO integration model for enterprise applications
- Conditional Access policies aligned to risk profiles
- MFA rollout across corporate and operational teams
- PAM vault configuration and privileged‑session controls
- SSO integration with key airport systems
- Identity infrastructure hardening and policy uplift
- RAID management and governance cadence
- Vendor coordination and technical assurance
- Executive reporting and compliance tracking
- Structured change‑control and rollout approvals
Key Outcomes
- Strengthened identity & access‑management posture
- Enhanced protection of privileged accounts
- Streamlined authentication via SSO & MFA
- Improved aviation‑sector compliance
- Foundation for future Zero‑Trust architecture
Highlights
MFA rollout
PAM vaulting
SSO integration
Evidence Metrics
Domain
Cyber Security
Focus
Identity Security & Access Control
Model
MFA · PAM · SSO · Azure AD · Conditional Access
Outcome
Modern Identity‑Security Ecosystem
Supporting Evidence
Luton Airport Cyber Modernisation PDF
Full detail covering MFA, PAM, SSO, Conditional Access and identity‑security uplift.
View supporting document
Competences Demonstrated
Unipart – Server & Application Virtualisation Programme
“I delivered Unipart’s enterprise Server & Application Virtualisation Programme, modernising datacentre operations, consolidating physical servers and unifying Hyper‑V, VMware, Citrix Presentation Server, App‑V and NetScaler into a cohesive virtualised architecture.”
The programme strengthened resilience, improved application delivery, reduced operational cost and established a scalable foundation for future cloud adoption.
Case Study
Unipart required a modernised datacentre environment capable of supporting scalable, resilient and centrally managed server and application workloads. I led the virtualisation programme across Hyper‑V, VMware, Citrix, App‑V and NetScaler, delivering unified management, improved performance and future‑ready infrastructure. 🖥 Server Virtualisation & P2V Migration
- Hyper‑V cluster design & deployment
- VMware ESXi integration for cross‑platform workloads
- P2V migration of legacy physical servers
- High‑availability & failover clustering
- App‑V packaging & streaming for centralised application delivery
- Citrix Presentation Server for secure remote access
- Unified application lifecycle management
- Improved performance & reduced deployment overhead
- NetScaler gateway deployment
- SSL offloading & traffic optimisation
- Load balancing for critical applications
- Secure remote access for distributed teams
- Programme planning & milestone tracking
- Vendor coordination (Microsoft, Citrix, VMware)
- SLA performance monitoring
- Risk, issue & dependency management
Key Outcomes
- Unified virtualisation architecture
- Improved application performance & delivery
- Reduced operational cost & datacentre footprint
- Enhanced resilience & failover capability
- Secure remote access via NetScaler
- Foundation for future cloud adoption
Highlights
P2V migration
Hyper‑V & VMware integration
Citrix & App‑V delivery
Evidence Metrics
Domain
Infrastructure Modernisation
Focus
Virtualisation & Application Delivery
Model
Hyper‑V · VMware · Citrix · App‑V · NetScaler
Outcome
Unified Virtualised Estate
Supporting Evidence
Unipart Virtualisation Case Study PDF
Full technical detail covering Hyper‑V, VMware, Citrix, App‑V, NetScaler and P2V migration.
View supporting document
Competences Demonstrated
Newcastle University – Digital Campus Transformation
“I deliver campus‑wide technology transformations that modernise collaboration, connectivity and operational efficiency under strict time constraints.”
This programme modernised Newcastle University’s digital environment across multiple campuses and student halls, delivering Teams Rooms, Managed Print, wireless AP deployment, backend server builds, application configuration and unified policy frameworks — all completed ahead of the new academic term.
Case Study
Newcastle University undertook a major technology transformation programme to modernise collaboration, connectivity and print infrastructure across its academic and residential estate. Delivered under strict time pressure, the initiative provided a unified digital environment powered by Teams Rooms, Managed Print and enterprise wireless. ⚠️ The Challenge The university needed to modernise collaboration tools, refresh print services and upgrade wireless connectivity across multiple campuses — all before thousands of students returned for the new academic term. The programme required precise coordination, parallel workstreams and zero disruption. 🎯 My Mandate Deliver a multi‑discipline campus transformation covering Teams Rooms deployment, Managed Print refresh, wireless AP rollout, backend server builds, application configuration and policy creation — all aligned to term‑start readiness. 🎥 Teams Rooms Deployment Designed and implemented Microsoft Teams Rooms across lecture theatres, meeting spaces and collaboration hubs, fully integrated with Microsoft 365.
- End‑to‑end configuration, testing & user adoption
- Integrated conferencing, content sharing & room booking
- Operational manuals, service descriptions & KB articles
- Full readiness achieved before term start
- Consolidated legacy print infrastructure
- Cloud‑managed print platform with secure release
- Cost‑tracking & sustainability reporting
- Governance policies for access, data protection & compliance
- Coverage modelling & performance testing
- Integration with centralised monitoring & NAC
- Deployment runbooks & early‑life support
- Rollout executed under strict time constraints
- Application policies, authentication frameworks & baselines
- Automated deployment scripts & monitoring dashboards
- Compliance with university IT security & data‑protection standards
- Parallel server builds to meet term‑start readiness
Key Outcomes
- Modernised collaboration across academic & administrative functions
- Enhanced wireless coverage & reliability across all campuses
- Reduced print costs & improved sustainability
- Strengthened IT governance & operational efficiency
- Zero disruption — all services delivered before term start
Highlights
Delivered multi‑discipline campus transformation
Completed under strict pre‑term deadlines
Strengthened collaboration, connectivity & sustainability
Evidence Metrics
Multi‑campus
Academic & residential estate
Teams Rooms
Hybrid collaboration uplift
Wireless
Enterprise AP deployment
Print
Cloud‑managed service
Supporting Evidence
Newcastle University Digital Campus Case Study
Full case study describing Teams Rooms, Managed Print, wireless AP deployment and backend infrastructure uplift.
View supporting document
Competences Demonstrated
Foreign, Commonwealth & Development Office – Global PMO Management
“I led PMO governance and delivery oversight across one of the UK Government’s most complex multi‑MSP environments, operating across Official, Secret and Top Secret domains. Strengthened assurance, uplifted delivery performance and improved service‑integrator alignment across global operations.”
The PMO unified governance, risk control, reporting and supplier coordination, ensuring predictable delivery into BAE Systems as the service integrator.
Case Study
The FCDO required a secure, structured and integrated PMO capability to coordinate delivery across multiple Managed Service Providers (MSPs) and ensure alignment with BAE Systems’ service‑integrator model. Operating across classified domains, the PMO provided governance, assurance, risk control and portfolio visibility. 🏛 Multi‑MSP & Service‑Integrator Coordination
- Governance and delivery alignment across multiple MSPs
- Integration into BAE Systems’ service‑integrator framework
- Cross‑supplier dependency and risk management
- Unified reporting cadence and portfolio visibility
- Risk, issue and dependency management
- SLA, cost and performance tracking
- Portfolio dashboards for senior leadership
- Quality‑assurance checkpoints across delivery lifecycle
- Secure delivery governance across Official, Secret & Top Secret domains
- Compliance with government security standards
- Stakeholder engagement across secure operations
- Controlled reporting and assurance processes
Key Outcomes
- Unified PMO governance across multi‑MSP ecosystem
- Improved SLA and delivery performance
- Strengthened service‑integrator alignment
- Enhanced risk, issue and dependency control
- Secure governance across classified domains
- Predictable delivery across global operations
Highlights
Multi‑MSP governance
Service‑integrator alignment
Classified‑domain assurance
Evidence Metrics
Domain
Government
Focus
PMO Governance & Assurance
Model
Multi‑MSP · Service Integrator
Outcome
Unified PMO Capability
Supporting Evidence
FCDO PMO Case Study PDF
Full PMO governance, assurance and multi‑MSP coordination detail.
View supporting document
Competences Demonstrated
United Utilities – Intune, Autopilot & Windows 11 Global Deployment
“I delivered a global Windows 11 deployment for United Utilities, supported by Intune, Autopilot and a new Azure identity and security build. The programme modernised endpoint management, strengthened Zero Trust security and enabled a cloud‑connected, future‑ready workplace across corporate and field operations.”
The engagement uplifted identity, compliance, provisioning and endpoint security through Azure AD, Intune, Autopilot and Windows 11 — establishing a scalable foundation for future digital‑workplace transformation.
Case Study
United Utilities required a modern, secure and cloud‑connected workplace capable of supporting distributed operations. I led the Azure identity build, Intune configuration, Autopilot provisioning and Windows 11 rollout across corporate and field sites. ☁️ Azure Identity & Security Build
- Azure AD architecture design & deployment
- Conditional Access, MFA & compliance baselines
- Integration with on‑prem identity systems
- Automation scripts for enrolment & policy assignment
- Intune configuration for compliance, patching & device lifecycle
- Autopilot profiles enabling zero‑touch provisioning
- Standardised configuration templates for business units
- Pilot deployments validating performance & compatibility
- Rollout sequencing & logistics for device refresh
- Migration governance & readiness checks
- Training & adoption materials for global workforce
- Power BI & Azure analytics for deployment tracking
- Zero Trust architecture implementation
- TPM 2.0 enablement & endpoint encryption
- Automated compliance reporting via Intune & Azure AD
- Integration with Defender for Endpoint & ServiceNow
Key Outcomes
- Unified cloud‑based endpoint management
- Zero‑touch provisioning via Autopilot
- Strengthened Zero Trust security posture
- Reduced deployment & provisioning time
- Improved compliance & reporting accuracy
- Scalable Azure foundation for future transformation
Highlights
Azure identity build
Intune & Autopilot modernisation
Global Windows 11 deployment
Evidence Metrics
Domain
Digital Workplace
Focus
Cloud Identity & Endpoint Modernisation
Model
Azure AD · Intune · Autopilot
Outcome
Modern Windows 11 Estate
Supporting Evidence
United Utilities Case Study PDF
Full Azure identity build, Intune configuration, Autopilot provisioning and Windows 11 deployment detail.
View supporting document
Competences Demonstrated
NFU Mutual – Project & Portfolio Office Management
“I established and led a centralised PMO function for NFU Mutual, enhancing governance, portfolio visibility, resource optimisation and delivery assurance across business change, technology and compliance programmes within a regulated financial‑services environment.”
The engagement delivered a mature, commercially disciplined PMO service that strengthened decision‑making, improved delivery predictability and embedded a sustainable governance framework.
Case Study
NFU Mutual required a structured, transparent and commercially aware PMO function to support its growing change portfolio across business, IT and regulatory programmes. I was engaged to establish the PMO, uplift governance, improve reporting accuracy and strengthen portfolio‑level decision‑making. 📑 PMO Establishment & Governance Framework
- PMO maturity assessment & service design
- Governance standards, reporting cadence & assurance processes
- Portfolio dashboards for progress, risk, spend & resource utilisation
- Standardised templates for initiation, planning & closure
- Quality‑assurance checkpoints across delivery lifecycle
- Portfolio planning, prioritisation & resource allocation
- KPI & milestone tracking across programmes
- Dependency & cross‑programme risk management
- Executive portfolio reviews & investment decision support
- Coordination across business units & IT delivery teams
- Cost‑tracking & forecasting mechanisms
- PMO budget management & vendor contract oversight
- Resource‑capacity planning tools
- Support for commercial negotiations & SLA adherence
- Team leadership & mentoring
- Capability development & performance management
- Stakeholder engagement across business & IT leadership
- Embedding delivery excellence & accountability
Key Outcomes
- Centralised PMO established
- Improved governance & assurance
- Enhanced portfolio visibility
- Predictable delivery performance
- Commercially disciplined financial oversight
- High‑performing PMO team
Highlights
PMO establishment
Portfolio management uplift
Financial & resource governance
Evidence Metrics
Domain
Financial Services
Focus
PMO & Portfolio Management
Model
Centralised PMO
Outcome
Mature PMO Service
Supporting Evidence
NFU Mutual PMO Case Study PDF
Full PMO establishment, governance uplift and portfolio‑management detail.
View supporting document
Competences Demonstrated
Dounreay Nuclear – PMO Service Review & Portfolio Management
“I delivered a full PMO service review for Dounreay Nuclear, assessing governance, delivery capability, vendor coordination and portfolio performance within a complex multi‑supplier environment. The engagement strengthened assurance, improved delivery predictability and uplifted PMO maturity across engineering, IT and infrastructure workstreams.”
Operating within a regulated nuclear environment, the role demanded rigorous governance, commercial awareness and strategic leadership across a multi‑vendor, service‑integrator delivery model.
Case Study
As PMO Manager at Dounreay Nuclear, I was engaged to assess, stabilise and enhance the organisation’s project management service capability within a multi‑vendor service‑integrator model. ⚠️ Initial Service Review & Assessment Conducted a comprehensive PMO service assessment, evaluating structure, processes, governance maturity and alignment with organisational objectives.
- Full PMO service assessment & maturity review
- Governance enhancement recommendations
- Delivery assurance uplift
- Vendor coordination improvements
- Presentation of improvement roadmap to senior leadership
- Portfolio planning, prioritisation & resource allocation
- Delivery tracking & performance reporting
- Risk & issue management across workstreams
- Coordination with service integrator & third‑party vendors
- Cost‑tracking & forecasting mechanisms
- Vendor contract management & performance metrics
- Alignment of financial obligations with delivery milestones
- Support for commercial negotiations & service‑level adherence
- Team leadership & mentoring
- Skills development & performance management
- Resource planning & workload balancing
- Embedding a culture of collaboration & delivery excellence
Key Outcomes
- Clear PMO improvement roadmap
- Strengthened governance & assurance
- Improved delivery predictability
- Enhanced vendor coordination
- Commercially disciplined PMO service
- High‑performing PMO team
Highlights
Full PMO service review
Portfolio management uplift
Commercial & financial stewardship
Evidence Metrics
Domain
Nuclear Operations
Focus
PMO Service Review
Model
Multi‑Vendor · Service Integrator
Outcome
Mature PMO Service
Supporting Evidence
Dounreay Nuclear PMO Review PDF
Full PMO service review including governance uplift, portfolio management and commercial stewardship.
View supporting document
Competences Demonstrated
AdminRe / Swiss Re – Aviva Book of Business Migration to Alpha Platform
“I supported the multi‑year migration of Aviva’s life & pensions book of business into AdminRe / Swiss Re’s in‑house Alpha platform — delivering large‑scale data migration, legacy system integration, COBOL/VB development and monthly Agile releases tied to contractual financial obligations.”
The programme delivered a robust, compliant and scalable life & pensions platform, improving operational efficiency, data integrity and long‑term service capability.
Case Study
AdminRe / Swiss Re embarked on a multi‑year, large‑scale transformation programme to transfer the Aviva book of business into its in‑house “Alpha” life and pensions platform. This complex initiative combined legacy system integration, software development and extensive data migration — all underpinned by a disciplined Agile release framework. ⚠️ The Challenge The migration required synchronised delivery across multiple legacy systems, high‑volume data transfer, reconciliation, and continuous functional enhancements — all tied to contractual financial obligations and monthly release cycles. 🎯 My Mandate Support data migration, testing, release governance, dependency management and multi‑system delivery coordination across COBOL, VB, Alchemy and Unix components. 📑 Data Migration & Reconciliation
- High‑volume policy, customer & financial data migration
- Full reconciliation & audit trails
- Data integrity validation across multiple systems
- Defect triage & resolution
- COBOL & VB enhancements for Alpha platform
- Alchemy & Unix ancillary application development
- Functional specification creation
- Dependency mapping & workload balancing
- Monthly release cadence tied to financial obligations
- Unit, system, integration, UAT & regression testing
- Defect management & prioritisation
- Stakeholder coordination & delivery assurance
Key Outcomes
- Successful migration of Aviva’s book of business
- Improved operational efficiency & data integrity
- Enhanced Alpha platform functionality
- Robust Agile release governance
- Strengthened collaboration between AdminRe / Swiss Re & Aviva
Highlights
Large‑scale financial‑system migration
COBOL/VB, Alchemy & Unix multi‑stack delivery
Monthly Agile releases tied to financial obligations
Evidence Metrics
Domain
Life & Pensions
Systems
COBOL · VB · Alchemy · Unix
Delivery Model
Monthly Agile Releases
Outcome
Full Book Migration
Supporting Evidence
AdminRe / Swiss Re Migration PDF
Full programme description including data migration, testing and Agile release governance.
View supporting document
Competences Demonstrated
AstraZeneca – Cloud Migration Pre‑Sales Engagement
“I led AstraZeneca’s cloud‑migration pre‑sales engagement — shaping discovery, solution architecture and commercial modelling to deliver a secure, scalable and compliant hybrid‑cloud migration proposal.”
The engagement positioned AstraZeneca to transition from legacy infrastructure to Azure‑based cloud services aligned with its global digital‑transformation roadmap.
Case Study
As part of the Pre‑Sales Team, I led the initial engagement with AstraZeneca to design and cost a strategic programme to migrate its on‑premises server estate to a cloud‑hosted environment. 🧭 Tender Stage – Discovery & Requirements
- Requirement analysis & clarification workshops
- Mapping server estate & dependencies
- Identifying regulatory & data‑sovereignty constraints
- Drafting compliant bid responses & technical narratives
- Coordinating architecture, service & commercial teams
- Infrastructure & workload assessment
- Migration sequencing & dependency mapping
- Azure landing‑zone & governance design
- Identity, access & compliance integration
- Operational support & service‑transition planning
- Cost‑to‑serve modelling
- ROI & benefit‑realisation analysis
- Scenario modelling for phased deployment
- Margin validation & procurement alignment
- Best and Final Offer (BAFO) presentation
Key Outcomes
- Validated hybrid‑cloud migration proposal
- Azure landing‑zone & governance model
- Clear cost modelling & commercial alignment
- Regulatory & data‑sovereignty compliance
- Strategic alignment with digital‑transformation roadmap
Highlights
Hybrid‑cloud architecture design
Commercial modelling & BAFO
Regulatory compliance alignment
Evidence Metrics
DomainCloud & Infrastructure
PlatformAzure · Microsoft 365
ScopeHybrid‑cloud migration
OutcomeValidated Proposal
Supporting Evidence
AstraZeneca Cloud Migration PDF
Full pre‑sales engagement including discovery, architecture and commercial modelling.
View supporting documentCompetences Demonstrated
SSE Electricity – DLP Configuration, Agent Deployment & Splunk Design
“I strengthened SSE Electricity’s enterprise data‑protection posture through DLP policy configuration, agent deployment and Splunk analytics design — improving monitoring, detection and incident‑response capability across operational and corporate environments.”
The programme uplifted SSE’s security maturity, delivering structured protection controls, reliable telemetry and actionable analytics for security operations.
Case Study
The SSE Electricity programme focused on strengthening enterprise data protection and operational security through DLP configuration, agent deployment and Splunk analytics design. ⚠️ The Challenge SSE required a consistent, compliant and scalable data‑protection model capable of detecting and preventing data leakage across a diverse estate. 🎯 My Mandate Deliver DLP configuration uplift, deploy agents across critical endpoints, and design Splunk dashboards to improve visibility and incident response. 📑 DLP Configuration & Policy Design
- Enterprise DLP policy definition & tuning
- Data classification & protection rules
- Incident workflow & escalation design
- Compliance alignment & audit readiness
- Agent deployment across operational & corporate endpoints
- Rollout coordination & readiness checks
- Performance tuning & conflict resolution
- Monitoring of agent health & reporting
- Dashboard & query design
- Security event correlation & alerting
- Operational reporting & trend analysis
- Integration with SOC workflows
Key Outcomes
- Enterprise DLP uplift
- Full agent deployment across critical endpoints
- Splunk dashboards & analytics implemented
- Improved detection & incident‑response capability
- Strengthened compliance & audit readiness
Highlights
DLP policy uplift
Splunk analytics design
Enterprise agent deployment
Evidence Metrics
DomainCyber Security
ToolsDLP · Splunk
CoverageOperational & Corporate
OutcomeSecurity Uplift
Supporting Evidence
SSE Electricity – DLP & Splunk PDF
Full programme description including DLP uplift, agent deployment and Splunk analytics.
View supporting documentCompetences Demonstrated
Telefónica – AWS Infrastructure, SaaS Development & Global Data Migration
“I deliver global cloud‑transformation programmes that modernise infrastructure, accelerate SaaS adoption and enable secure, scalable data migration.”
This programme modernised Telefónica’s enterprise estate across 46,000 devices and 750 locations, introducing multi‑region AWS foundations, SaaS development, microservices integration, global data migration and unified operational governance.
Case Study
The Telefónica Global Infrastructure Transformation Programme delivered a unified, cloud‑native foundation across 46,000 end‑user devices spanning 750 locations and multiple countries. It modernised core infrastructure, accelerated SaaS adoption and enabled secure, scalable data migration to AWS. ⚠️ The Challenge Telefónica’s legacy infrastructure lacked the elasticity, resilience and global scalability required to support rapid growth and distributed operations. A cloud‑first architecture was needed to unify platforms, reduce cost and improve performance across continents. 🎯 My Mandate Deliver a multi‑region AWS transformation covering infrastructure modernisation, SaaS development, microservices integration, global data migration, end‑user estate uplift and operational governance. ☁️ AWS Infrastructure Modernisation Designed and deployed multi‑region AWS environments supporting compute, storage and networking workloads. Introduced Infrastructure‑as‑Code using Terraform and CloudFormation for repeatable, compliant provisioning.
- Multi‑region AWS architecture
- Terraform & CloudFormation IaC
- Automated monitoring, patching & backup
- ISO 27001 & GDPR‑aligned controls
- Microservices‑based SaaS applications
- Lambda, API Gateway & DynamoDB integration
- CI/CD pipelines via AWS CodePipeline & GitHub Actions
- Global dataset migration to AWS S3, RDS & Redshift
- Checksum validation & encryption at rest/in transit
- Automated reconciliation & global replication strategy
- Secure connectivity & identity federation
- Unified access policies via AWS Workspaces & Intune
- Early‑life support & user adoption campaigns
- ServiceNow integration for incident, change & configuration
- Operational manuals & cloud‑operations runbooks
- Global training & knowledge‑transfer
Key Outcomes
- Global AWS infrastructure supporting 46,000 users
- Modern SaaS ecosystem enabling faster product delivery
- Secure, compliant data migration with improved resilience
- Unified operational model across time zones
- Reduced infrastructure costs & improved scalability
Highlights
Delivered multi‑region AWS transformation
Accelerated SaaS adoption using microservices
Executed secure global data migration
Evidence Metrics
46,000
Devices supported
750
Global locations
Multi‑region
AWS architecture
Global
Data migration
Supporting Evidence
Telefónica AWS Transformation Case Study
Full case study describing AWS uplift, SaaS development, global data migration and operational governance.
View supporting document
Competences Demonstrated
Eversheds Sutherland – PMO Turnaround & Service Delivery
“I led the turnaround of a failing PMO delivery service for Eversheds Sutherland plc — stabilising governance, reporting, assurance and delivery processes, and later operating as PMO Manager to embed long‑term maturity.”
The PMO was transformed from an underperforming function into a stable, predictable and value‑adding governance service supporting complex legal‑sector delivery.
Case Study
When I was first engaged by Eversheds Sutherland plc, the organisation’s PMO delivery service was struggling to meet expectations. Governance, reporting, assurance and delivery processes were inconsistent, reactive and lacked the structure required to support a complex legal‑sector portfolio. ⚠️ The Challenge The PMO lacked governance discipline, structured reporting, risk management and delivery oversight — resulting in low confidence, poor visibility and inconsistent project outcomes. 🎯 My Mandate Stabilise the PMO, rebuild governance and assurance frameworks, redesign reporting, restore stakeholder confidence and deliver a predictable PMO service. 📑 Phase 1 — Rapid Assessment & Stabilisation I conducted a rapid assessment of PMO gaps, failure points and operational weaknesses, establishing immediate stabilisation measures.
- Rapid PMO maturity assessment
- Identification of governance gaps
- Immediate stabilisation actions
- Stakeholder alignment & confidence restoration
- Governance framework redesign
- Assurance processes & quality controls
- Structured reporting cycles
- Risk, issue & dependency management
- Ongoing PMO service delivery
- Portfolio oversight & delivery support
- Continuous improvement & optimisation
- Governance discipline & compliance
Key Outcomes
- Stabilised failing PMO service
- Introduced structured governance & assurance
- Improved reporting accuracy & visibility
- Strengthened delivery confidence
- Embedded long‑term PMO maturity
Highlights
Led full PMO turnaround
Delivered governance & assurance uplift
Operated as PMO Manager post‑turnaround
Evidence Metrics
Sector
Legal
Focus
PMO Turnaround
Governance
Assurance · Reporting · Controls
Outcome
Stable PMO Service
Supporting Evidence
Eversheds Sutherland PMO Turnaround PDF
Full programme description including turnaround approach, governance uplift and service delivery.
View supporting document
Competences Demonstrated
European Central PMO Lead – Unified CPMO Service Design
“I led the design and implementation of a unified Central PMO (CPMO) service for European operations — establishing ISO‑aligned governance, GDPR‑compliant processes, commercial models and capability frameworks to support multinational clients.”
The CPMO initiative delivered a scalable, compliant and high‑performance PMO model capable of supporting diverse client environments across multiple jurisdictions.
Case Study
As European Central PMO Lead, I was responsible for identifying, designing and implementing a unified CPMO service based out of Belgium to support European clients. The initiative established a scalable, compliant and high‑performance PMO model aligned with ISO, GDPR and secure client requirements. ⚠️ The Challenge European delivery required a single PMO model capable of operating across multiple jurisdictions, regulatory environments and client contexts — while maintaining ISO, CMS and GDPR compliance. 🎯 My Mandate Lead CPMO service design, governance creation, compliance alignment, commercial modelling, capability development and platform ownership — ensuring the PMO was secure, scalable and auditable. 📑 Service Design & Compliance Designed a compliant PMO operating model embedding ISO quality standards, CMS alignment, GDPR privacy‑by‑design principles and secure client data handling.
- ISO & CMS alignment
- GDPR privacy‑by‑design implementation
- Service descriptions & SLAs
- Cross‑border confidentiality controls
- Scalable cost models
- ROI & benefit realisation frameworks
- Commercial validation with finance & delivery
- Integration into bid & proposal documentation
- Competency mapping
- CPD‑aligned training pathways
- Course content & training material development
- People development framework
- Governance & assurance frameworks
- Delivery processes & templates
- Project initiation & reporting toolkits
- Integration with HR & onboarding
- Recruitment strategy & selection
- HR & legal coordination
- Workers Council compliance
- Onboarding & induction design
- Platform assessment & selection
- Vendor procurement & negotiation
- Test build & implementation oversight
- Integration with CPMO reporting
- Operational handover documentation
- Knowledge transfer sessions
- Transition governance sign‑off
Key Outcomes
- Unified PMO model across European operations
- ISO, CMS & GDPR‑aligned governance
- Scalable commercial & capability frameworks
- Consistent delivery assurance & reporting
- Strengthened PMO maturity & professional standards
Highlights
Designed unified CPMO service model for Europe
Embedded ISO, CMS & GDPR compliance
Introduced APM Competency Maturity Framework
Evidence Metrics
Region
Pan‑European
Compliance
ISO · CMS · GDPR
Capability
APM Competency Framework
Service
Unified CPMO Model
Supporting Evidence
European CPMO Service Design PDF
Full programme description including governance, compliance, commercial modelling and capability development.
View supporting document
Competences Demonstrated
Ministry of Defence – Exchange Migration & Decommissioning Programme
“I led delivery governance, technical assurance and operational readiness across a multi‑phase MoD programme migrating Exchange 2007 → 2013 → 2016, ensuring continuity, compliance and zero disruption to mission‑critical communications.”
The programme modernised Defence messaging infrastructure through phased coexistence, secure migration sequencing, and full decommissioning of legacy platforms — strengthening resilience, security and operational agility.
Case Study
The Ministry of Defence undertook a complex, multi‑phase programme to modernise its messaging and collaboration infrastructure. The initiative transitioned the organisation from Exchange 2007 to Exchange 2016, using Exchange 2013 as an intermediary platform to maintain service continuity and compliance across secure environments. ⚠️ The Challenge Defence communications cannot fail. The migration had to maintain operational readiness across classified and non‑classified networks, ensure coexistence between three generations of Exchange, and deliver zero downtime for mission‑critical services. 🎯 My Mandate Provide delivery leadership, governance discipline, technical assurance and risk control across all phases — ensuring the migration strategy was secure, compliant, sequenced correctly and fully aligned with Defence Digital standards. 📑 Phase 1 — Assessment & Planning I supported the initial audit and planning activities, ensuring migration sequencing, coexistence strategy and risk mitigation were fully documented and approved.
- Audit of Exchange 2007 environments and routing groups
- Coexistence strategy for 2007 ↔ 2013 ↔ 2016
- Risk mitigation for secure and classified networks
- Runbook creation and rollback planning
- Hybrid coexistence configuration
- Pilot migrations to validate performance & compatibility
- Transport rules, retention policies & security baselines
- Staged mailbox migrations across Defence sites
- Integration with AD, Outlook 2016 & MDM
- Automated scripts for provisioning & batching
- User acceptance testing across departments
- Retirement of 2007 & 2013 servers
- Data integrity & retention compliance checks
- Hardware reclamation & storage optimisation
- Operational handover & support transition
Key Outcomes
- Zero downtime for mission‑critical communications
- Successful migration 2007 → 2013 → 2016
- Enhanced security, scalability & compliance
- Full decommissioning of legacy infrastructure
- Improved user experience & simplified management
Highlights
Led governance & assurance across multi‑phase migration
Ensured secure coexistence across three Exchange generations
Delivered compliant, resilient Defence messaging environment
Evidence Metrics
Multi‑phase
2007 → 2013 → 2016
Secure
Classified & non‑classified domains
Governed
Risk, assurance & compliance
Modernised
Resilient Defence messaging
Supporting Evidence
MoD Exchange Migration & Decommissioning PDF
Full programme description including phases, coexistence strategy, migration sequencing and outcomes.
View supporting document
Competences Demonstrated
Computacenter – Device Lifecycle Management Pre‑Sales Delivery
“I lead the commercial and technical shaping of Device Lifecycle Management solutions — transforming RFP responses into fully governed, contract‑ready delivery models.”
The Device Lifecycle Management model empowers organisations to optimise their workplace device estate through a structured, end‑to‑end process: Inform → Procure → Support → Recover. I ensure each bid is compliant, compelling, commercially viable and operationally deliverable.
Case Study
The Device Lifecycle Management solution enables organisations to take control of their workplace device estate through a structured, end‑to‑end model. As part of the Pre‑Sales team, I shape this solution commercially and technically — from initial RFP/ITT response through to final contract negotiation and Statement of Work (SoW) creation. ⚠️ The Challenge Organisations require a scalable, governed lifecycle model that aligns with procurement, logistics, support and recovery processes. Each tender demands precise requirement analysis, lifecycle alignment, commercial modelling and technical validation — all under strict governance and evaluation criteria. 🎯 My Mandate Lead the full pre‑sales lifecycle: requirement analysis, solution shaping, SME collaboration, cost modelling, governance compliance, down‑selection refinement, negotiation and BAFO submission — ensuring the final solution is contract‑ready and operationally deliverable. 📑 Bid Response & Tender Stage I coordinate the full RFP/ITT response, ensuring the proposal is compliant, compelling and aligned to the Inform → Procure → Support → Recover lifecycle.
- Requirement analysis & clarification
- Lifecycle alignment with DLM model
- Technical & commercial narrative creation
- Collaboration with SMEs, architects & analysts
- Governance compliance & evaluation alignment
- Technical workshops & architecture validation
- Logistics & deployment process definition
- Support model & SLA alignment
- Legal review of terms & compliance
- Cost modelling & resource planning
- Pricing refinement & delivery phasing
- Risk assessment & mitigation planning
- Negotiation of concessions & value‑adds
- Final proposal presentation & justification
- Contract‑ready SoW & pricing agreement
Key Outcomes
- Fully governed, contract‑ready delivery models
- Commercially validated lifecycle solutions
- Improved client confidence through structured shaping
- Optimised workplace technology & user experience
- Sustainable, scalable lifecycle operations
Highlights
Led full pre‑sales lifecycle from RFP to BAFO
Aligned solution to Inform → Procure → Support → Recover
Delivered contract‑ready SoW & validated cost models
Evidence Metrics
End‑to‑End
Lifecycle model
Multi‑discipline
Commercial + technical shaping
Governed
RFP → BAFO process
Contract‑ready
SoW & pricing
Supporting Evidence
Device Lifecycle Management Pre‑Sales Case Study
Full case study describing bid response, solution shaping, negotiation and lifecycle alignment.
View supporting document
Competences Demonstrated
UK Home Office – 32,000‑Device Windows 10 Transformation
“I deliver large‑scale end‑user transformation programmes that modernise desktop estates, strengthen security posture and unify device management.”
This programme upgraded 32,000 devices across the Home Office’s national estate, introducing modern Windows 10 capabilities, cloud management, identity uplift and secure remote‑working.
Case Study
The UK Home Office embarked on a major end‑user technology transformation, upgrading 32,000 devices across its national estate to Windows 10. The programme modernised the desktop environment, strengthened security, and introduced cloud‑based management and storage capabilities through SCCM, Intune and Azure integration. ⚠️ The Challenge A large, distributed estate running legacy Windows versions required uplift to a secure, modern platform — without disrupting critical national operations. The programme needed to unify device management, strengthen security, and support remote‑working across multiple agencies. 🎯 My Mandate Deliver a structured, multi‑phase Windows 10 transformation covering device upgrade, SCCM/Intune integration, cloud storage enablement, identity uplift, operational tooling enhancement, user adoption and security alignment. 💻 Device Upgrade Migrated 32,000 endpoints from Windows 7/8 to Windows 10, ensuring compatibility with modern applications, security baselines and operational tooling. 🔧 SCCM & Intune Integration Implemented hybrid management architecture enabling automated deployment, patching, compliance enforcement and secure configuration. ☁️ Cloud Storage Enablement Introduced secure OneDrive and Azure‑based storage solutions, reducing reliance on on‑premises infrastructure and improving mobility. 🔐 Identity & Access Management Strengthened authentication and policy enforcement through Azure AD, conditional access and modern identity controls. 🛠️ Operational Tooling Enhanced service‑management tooling for incident, request and change processes, improving operational efficiency and visibility. 📣 User Adoption & Training Delivered communication campaigns, training sessions and early‑life support to ensure smooth transition and minimise disruption. 📊 Governance & Reporting Established dashboards for rollout progress, compliance, security posture and user satisfaction metrics. 🛡️ Security & Compliance Alignment Windows 10’s security framework was mapped directly to Home Office risk and compliance standards. Introduced TPM 2.0, BitLocker encryption and advanced identity management, strengthening endpoint protection across all operational sites.
Key Outcomes
- Modernised desktop experience for 32,000 users
- Improved endpoint security and compliance posture
- Reduced operational overhead through automation and cloud management
- Enhanced mobility and remote‑work capability
- Established a scalable foundation for future digital‑workplace initiatives
Highlights
Delivered one of the largest public‑sector Windows 10 upgrades
Unified SCCM/Intune management across multiple agencies
Strengthened security posture with TPM 2.0 & BitLocker
Evidence Metrics
32,000
Devices upgraded
Hybrid
SCCM + Intune management
Cloud
OneDrive & Azure storage
Security
TPM 2.0 & BitLocker
Supporting Evidence
Home Office Windows 10 Transformation Case Study
Full case study describing rollout approach, security uplift, cloud integration and operational impact.
View supporting document
Competences Demonstrated
Computacenter – Strategic Secondments Portfolio
“I deliver strategic secondments that uplift service maturity, strengthen governance, and enhance commercial performance across enterprise programmes.”
My secondments span service transition, transformation delivery, ServiceNow project management, European PMO leadership and pre‑sales solution architecture.
Case Study
During my tenure at Computacenter, I undertook multiple high‑impact secondments across service transition, transformation, ServiceNow enablement, European PMO leadership and pre‑sales solution design. Each role contributed directly to operational maturity, commercial growth and customer success. 🧩 1. Service Transition & Transformation Delivery Manager Delivered complex service transitions and transformations for new and existing managed‑service customers, ensuring seamless onboarding, operational readiness and service stability.
- Managed new business take‑on from incumbent suppliers
- Integrated new service lines into existing ITSM frameworks
- Delivered in‑life enhancements across Incident, Request, Problem, Change, Release, MIM & JML
- Structured KT plans, runbooks and early‑life support
- Authored service designs, operational manuals and KB articles
- Ensured AIS governance and service‑readiness compliance
- Delivered GAP analysis and requirements definition
- Developed validated use cases aligned to PS delivery models
- Acted as super‑user and adoption champion
- Authored training modules and user guides
- Established dashboards and reporting structures
- Defined CPMO service descriptions, SLAs and governance frameworks
- Ensured compliance with ISO, CMS, GDPR and secure‑client protocols
- Developed commercial models, ROI frameworks and benefit realisation
- Introduced APM Competency Maturity Assessment Framework
- Delivered hybrid Agile / Integrated Planning implementations
- Designed PMO training and capability development frameworks
- Standardised delivery processes, tools and templates
- Managed recruitment aligned to German Workers Council requirements
- Owned project‑management platform selection and implementation
- Delivered AIS‑governed service handover to France
- Conducted structured discovery and requirements gathering
- Led end‑to‑end solution & service‑model design
- Built detailed cost, resource and commercial models
- Delivered CADRO analysis for SoW and governance
- Coordinated supplier engagement and procurement alignment
- Produced contract‑ready Statements of Work
- Facilitated technical workshops and business‑case validation
- Led BAFO pricing refinement and negotiation
- Delivered executive‑grade client presentations
- Maintained revenue, margin and commercial discipline
Key Outcomes
- Strengthened service maturity across multiple enterprise accounts
- Improved operational readiness and service stability
- Enhanced commercial performance and bid success
- Delivered unified European PMO governance
- Accelerated ServiceNow platform maturity
Highlights
Delivered multi‑discipline secondments across Europe
Strengthened governance, service readiness and commercial value
Led PMO capability uplift and competency development
Evidence Metrics
Multi‑role
Strategic secondments
European
PMO leadership
ServiceNow
Platform uplift
Commercial
Bid & solution design
Supporting Evidence
Computacenter Secondments Portfolio
Full case study describing transition, transformation, PMO leadership and pre‑sales solution delivery.
View supporting document
Competences Demonstrated
DWP – Enterprise IT Transformation Portfolio
“I deliver multi‑workstream enterprise transformation that modernises infrastructure, strengthens resilience and improves service delivery.”
I lead structured programmes that uplift core platforms, collaboration tools, identity services and ITSM operations across large public‑sector estates.
Case Study
The Department for Work and Pensions (DWP) undertook a comprehensive enterprise IT transformation programme to modernise infrastructure, enhance service delivery and strengthen operational resilience across its national footprint. Multiple concurrent workstreams delivered a unified, secure and scalable digital environment. ⚠️ The Challenge DWP’s legacy platforms, collaboration tools, wireless estate, SQL environments and service‑management systems required modernisation. The challenge was to uplift multiple critical services simultaneously without disrupting public‑service delivery, while ensuring compliance with government resilience and security standards. 🎯 My Mandate Deliver a multi‑workstream transformation portfolio covering SQL upgrades, workspace management, unified communications, managed print, SharePoint development, BC & DR uplift, identity lifecycle improvements, wireless modernisation and ITSM integration. 🧩 1. SQL Upgrade Upgraded legacy SQL environments to supported versions, improving performance, security and maintainability. Delivered automated migration scripts, schema validation and post‑upgrade optimisation. 📅 2. Condeco Rollout Implemented Condeco workspace management across DWP sites, enabling intelligent desk booking, meeting‑room scheduling and occupancy analytics with AD and Exchange integration. 💬 3. Unified Communications Transitioned from Microsoft Communicator and Lync to Microsoft Teams, delivering secure voice, video and messaging capabilities with enterprise‑grade reliability. 🖨️ 4. Managed Print Services Deployed a consolidated Managed Print solution with secure print release, cost tracking and sustainability reporting — reducing print volume and operational overhead. 📁 5. SharePoint Development Delivered customised SharePoint Online sites with metadata‑driven search, workflow automation, version control and Power Automate integration. 🛡️ 6. Business Continuity & Disaster Recovery Designed and tested BC & DR frameworks, including failover simulations and recovery validation, improving RTOs and compliance with government resilience standards. 👤 7. Quest Deployment Implemented Quest migration and identity‑management tools to support AD consolidation, user provisioning and lifecycle management. 📶 8. Wireless Access Point Deployment Rolled out enterprise‑grade wireless access points with NAC integration and centralised monitoring for secure, high‑performance connectivity. 🔧 9. ITSM Integration Unified multiple service‑management platforms into a single ITSM ecosystem using ServiceNow for incident, change and asset management — improving SLA compliance and operational transparency.
Key Outcomes
- Modernised infrastructure supporting thousands of end‑users nationwide
- Enhanced collaboration through unified platforms
- Improved operational resilience and disaster‑recovery readiness
- Reduced costs through consolidation and automation
- Strengthened governance, compliance and service transparency
Highlights
Delivered multi‑workstream transformation across national footprint
Strengthened resilience through BC & DR uplift
Unified collaboration, identity and ITSM platforms
Evidence Metrics
Multi‑workstream
Enterprise transformation
Nationwide
Operational footprint
Unified
Collaboration & ITSM platforms
Modernised
Infrastructure & resilience
Supporting Evidence
DWP Enterprise IT Transformation Case Study
Full case study describing transformation approach, workstreams, governance and outcomes.
View supporting document
Competences Demonstrated
HSBC – Global Windows 11 Rollout & User Adoption Programme
“I deliver global end‑user technology transformations that modernise devices, uplift security and enable cloud‑connected digital workplaces.”
I lead structured rollout and adoption programmes that ensure users transition smoothly to modern operating systems, strengthened security baselines and improved digital‑workplace capabilities.
Case Study
HSBC undertook one of the largest end‑user technology upgrades in its history — a global rollout of Windows 11 to 46,000 users across 750 locations. The programme modernised the desktop experience, uplifted security baselines and enabled a more agile, cloud‑connected workforce aligned with HSBC’s digital‑banking vision. ⚠️ The Challenge HSBC’s legacy desktop estate required modernisation to support new digital capabilities, enhanced security controls and improved performance. The challenge was to deliver a global operating‑system upgrade without disrupting business‑critical financial operations, while ensuring employees understood and adopted new Windows 11 features. 🎯 My Mandate Deliver a global Windows 11 rollout, refresh legacy devices, uplift security baselines, integrate rollout workflows into ServiceNow, deliver multilingual adoption programmes and establish global governance and reporting for progress, compliance and user satisfaction. 🧩 1. Global Deployment Delivered Windows 11 to 46,000 users across 750 locations worldwide through structured regional waves, ensuring minimal disruption and full compliance with HSBC’s security and regulatory standards. 💻 2. Modern Device Refresh Replaced legacy hardware with secure, high‑performance devices optimised for Windows 11, improving endpoint stability and user experience. 🔐 3. Enhanced Security Baselines Implemented TPM 2.0, BitLocker and advanced identity‑management controls aligned with HSBC’s global cybersecurity policies. 🔧 4. ServiceNow Integration Automated incident, request and change workflows for rollout tracking, compliance reporting and support. 🌍 5. User Adoption Programme Delivered multilingual training, digital champions network and feedback loops to ensure employees understood new Windows 11 features such as Snap Layouts, Teams integration and enhanced security controls. 📈 6. Performance & Reliability Improvements Reduced boot times, improved endpoint stability and enhanced remote‑work experience across global regions.
Key Outcomes
- Modernised desktop experience for 46,000 users
- Improved endpoint security & compliance posture
- Reduced operational overhead & support demand
- Enhanced productivity through Microsoft 365 integration
- Scalable foundation for future digital‑workplace initiatives
Highlights
Delivered global Windows 11 rollout across 750 locations
Strengthened security baselines with TPM 2.0 & BitLocker
Established global adoption framework with multilingual support
Evidence Metrics
46,000
Users upgraded
750
Global locations
Modern
Device estate
Enhanced
Security posture
Supporting Evidence
HSBC Windows 11 Rollout Case Study
Full case study describing rollout approach, adoption strategy, security uplift and outcomes.
View supporting document
Competences Demonstrated
Deutsche Bank – Global M365 Rollout & User Adoption
“I deliver global digital‑workplace transformations that modernise collaboration, uplift user experience and embed new ways of working.”
I lead structured adoption programmes that ensure users embrace modern tools, retire legacy systems, and transition smoothly to cloud‑based collaboration platforms.
Case Study
Deutsche Bank required a modern, unified collaboration ecosystem to replace fragmented legacy telephony and conferencing platforms. The organisation needed a global rollout of Microsoft Teams and a structured adoption strategy to ensure 16,000 employees embraced new digital ways of working. ⚠️ The Challenge Legacy systems created inconsistent user experience, operational overhead, and limited integration with modern digital workplace tools. The challenge was not only technical migration but cultural change — ensuring users adopted Teams as the central hub for chat, voice, video and document collaboration. 🎯 My Mandate Deliver a global M365 transformation programme: retire legacy platforms, deploy Teams Voice & Meetings, embed workflows into ServiceNow, uplift reliability and performance, and execute a structured user‑adoption strategy across global offices. 🧩 1. Unified Communications Transition Retired legacy telephony and conferencing platforms, migrating all users to Teams Voice and Teams Meetings as the unified communications backbone. 📘 2. User Adoption Strategy Delivered structured training, champions network, multilingual support, and targeted communications to ensure employees embraced new ways of working. 🔧 3. ServiceNow Integration Embedded Teams and M365 workflows into ServiceNow, enabling streamlined IT support, request management and improved operational efficiency. 📈 4. Performance & Reliability Improvements Delivered measurable gains in uptime, call quality, collaboration speed and overall digital‑workplace reliability. 💰 5. Cost Optimisation Achieved significant cost reductions through platform consolidation, licence rationalisation and removal of redundant legacy systems. 🤝 6. Change Enablement Partnered with business units globally to ensure smooth transition, sustained engagement and long‑term adoption post‑go‑live.
Key Outcomes
- Enhanced user experience and global collaboration
- Improved operational reliability and reduced support overhead
- Significant cost savings through platform consolidation
- Modern digital workplace foundation for future innovation
- Unified cloud‑based collaboration platform for 16,000 employees
Highlights
Delivered global Teams rollout across 16,000 employees
Retired legacy telephony & conferencing platforms
Embedded M365 workflows into ServiceNow
Evidence Metrics
16,000
Employees supported
Global
Rollout footprint
Unified
Collaboration platform
Modern
Digital workplace foundation
Supporting Evidence
Deutsche Bank M365 Case Study
Full case study describing rollout approach, adoption strategy, integration and outcomes.
View supporting document View powerpoint
Competences Demonstrated
Santander – AD DC Server Upgrade & Domain Services Promotion
“I deliver infrastructure upgrades that strengthen security, resilience and future‑readiness in regulated environments.”
I lead controlled, risk‑managed technical uplift programmes that modernise core identity platforms without disrupting business‑critical financial operations.
Case Study
Santander required a modern, secure and compliant Active Directory Domain Controller (AD DC) environment to support future identity, security and cloud initiatives. The upgrade needed to be executed across multiple sites with zero downtime to financial‑services operations. ⚠️ The Challenge Legacy domain controllers were running outdated OS versions and older AD DS functional levels. This limited authentication capability, replication efficiency and alignment with Microsoft’s enterprise standards. The upgrade had to be delivered safely, predictably and in line with Santander’s governance and compliance frameworks. 🎯 My Mandate Upgrade all in‑situ domain controller servers to Windows Server 2008 R2, promote forest and domain functional levels, validate schema and replication health, and ensure full compliance with Santander’s security and audit requirements. 🧩 1. Server OS Upgrade Transitioned legacy DC servers to Windows Server 2008 R2, improving patch compliance, performance and security posture across the AD estate. 📘 2. Functional Level Promotion Elevated AD DS forest and domain functional levels to unlock enhanced authentication, replication and policy features, enabling modern identity‑management capabilities. 🔍 3. Testing & Validation Delivered schema verification, replication health checks, multi‑site testing and pre‑production validation to ensure stability and readiness before promotion. 🤝 4. Stakeholder Coordination Worked with infrastructure, security and compliance teams to align technical changes with Santander’s governance framework and ensure controlled upgrade windows. 🛡️ 5. Risk Mitigation Implemented rollback plans, validation checkpoints and controlled execution windows to ensure zero downtime during upgrade activities.
Key Outcomes
- Secure, stable and future‑ready AD DS environment
- Improved authentication, replication and directory performance
- Strengthened compliance alignment for financial‑services operations
- Foundation established for future cloud and hybrid identity initiatives
Highlights
Delivered a controlled, zero‑downtime AD DC upgrade
Aligned identity platform with Microsoft enterprise standards
Strengthened security posture and operational resilience
Evidence Metrics
Zero
Downtime during upgrade
Multi‑site
Testing & validation
Enhanced
Authentication & replication
Future‑ready
Identity platform
Supporting Evidence
Santander AD DC Upgrade Case Study
Full case study describing upgrade approach, validation, governance and outcomes.
View supporting document
Competences Demonstrated
Synchrony – Global Managed Services Transformation
“I lead large‑scale managed services transitions that deliver stability, resilience and predictable global operations.”
I deliver multi‑tower transformation programmes that modernise service operations, uplift capability, and ensure zero disruption to business‑critical environments.
Case Study
Synchrony required a modern, resilient global managed services model capable of supporting 125,000 users across the US, India and the Philippines. The organisation needed a controlled transition from the incumbent MSP to a new integrated service model — without disrupting regulated financial operations. ⚠️ The Challenge Synchrony’s legacy service model lacked consistency, automation, and global alignment. The transition had to be executed across multiple towers (Service Desk, ITSM, Telephony, Networking, Wintel, Security, Data Centre, Supply Chain) while maintaining uninterrupted service availability for financial operations. 🎯 My Mandate Deliver a 2‑year global transition and transformation programme underpinning a 5‑year managed services contract. Establish a unified ITSM platform, modernise end‑user technology, uplift infrastructure towers, and build a 24/7 global service desk operating across three continents. 🧩 1. Global Service Operations Delivered a 24/7 Global Service Desk, unified ServiceNow ITSM platform, and modernised telephony/contact‑centre systems aligned to financial‑sector compliance. Established predictable global operational rhythm across time zones. 📘 2. Incremental Service Go‑Lives Structured phased activation of each tower: early stabilisation of Service Desk, Telephony and ITSM; controlled cutovers for Networking, Wintel and Security; sequenced delivery of high‑risk components including Data Centre Migration and Supply Chain. 🤖 3. Digital Experience & Automation Introduced multilingual chatbot (English & Mandarin), automated ServiceNow workflows, and user‑adoption programmes to modernise engagement and reduce operational load. 💻 4. End‑User Technology & Supply Chain Delivered global device refresh with secure builds, redesigned supply chain model for predictable fulfilment and lifecycle management, and structured communication plans to support smooth transitions. 🏛️ 5. Infrastructure & Platform Transformation Migrated data centres to modern secure platforms, uplifted Networking, Wintel and Security services, and integrated new MSP capabilities into Synchrony’s enterprise architecture. 📑 6. ITSM Excellence & Governance Established end‑to‑end Incident, Request, Change, Problem and Major Incident Management, unified service catalogue, operational playbooks, and structured transition framework ensuring predictable handover into BAU.
Key Outcomes
- Fully integrated global managed services model
- Modernised infrastructure and end‑user technology
- Unified ITSM platform with automation at its core
- 24/7 global service desk across three continents
- Strengthened operational resilience and reduced early‑life incidents
- Scalable foundation for the remaining 5‑year contract term
Highlights
Delivered a controlled, zero‑disruption global MSP transition
Established unified ITSM platform and global operating model
Modernised infrastructure, devices and supply chain at financial‑sector scale
Evidence Metrics
125K
Users supported
24/7
Global operations
3
Continents
2 Years
Delivery window
Supporting Evidence
Synchrony Case Study
Full case study describing transition, transformation, governance and outcomes.
View supporting document
Competences Demonstrated
Service Transition
“I ensure services move from project to BAU without disruption.”
I deliver structured, risk‑managed service transition that protects stability, cost, customer experience and operational readiness.
Case Study
Many organisations treat service transition as a final checklist before go‑live. This creates operational risk that persists long after implementation. ⚠️ The Challenge Weak transition resulted in incomplete documentation, unclear ownership, missing runbooks, and unstable post‑go‑live operations. 🎯 My Mandate Build a mature transition model that ensures operational readiness, stable adoption, and clear ownership across service, operations and support. 🧩 1. Operational Readiness Introduced structured readiness assessments with pass/fail criteria, ensuring BAU teams were fully prepared before go‑live. 📘 2. Documentation & Support Models Delivered complete runbooks, support tiers, escalation paths, and ownership models aligned to ITIL service management. 🤝 3. Knowledge Transfer Embedded training, walkthroughs, and early BAU engagement from design stage to ensure seamless handover.
Key Outcomes
- Reduced post‑go‑live incidents
- Lower BAU support cost
- Faster benefits realisation
- Higher customer satisfaction
Highlights
Delivered a mature, structured service transition model
Eliminated operational instability after go‑live
Improved BAU readiness and reduced firefighting
Evidence Metrics
High
Operational impact
ITIL
Aligned service model
BAU
Full readiness achieved
Zero
Critical post‑go‑live incidents
Supporting Evidence
Service Transition Evidence
Detailed supporting evidence describing transition approach, readiness, governance and outcomes.
View supporting document
Competences Demonstrated
MET – Secure Infrastructure Transformation
Delivery of a secure, modern public‑sector cloud platform supporting thousands of users, diverse devices and mission‑critical applications across a nationwide encrypted WAN.
Programme leadership across architecture, security, multi‑supplier integration and end‑to‑end service delivery within a regulated, high‑risk environment.
Case Study
⚠️ The Challenge The MET required a complete redesign of its legacy infrastructure. The estate suffered from fragmented systems, inconsistent security controls, ageing devices, siloed application access and increasing pressure to meet stringent government security standards. A secure, scalable, cloud‑based platform was needed to support thousands of users across a protected national WAN. 🎯 Programme Mandate Design, build and implement a secure public‑sector cloud environment, deliver end‑to‑end secure digital services, integrate critical business applications from multiple delivery partners, and ensure full compliance with government security and operational standards. 🧩 1. Platform Architecture & Design Engineered a secure cloud‑based platform forming the foundation for all services. Delivered secure hosting, unified device ecosystem, encrypted WAN connectivity, centralised identity & access management, and an interoperability framework enabling seamless access to partner‑provided applications. 📘 2. Secure Digital Services Implemented secure email, remote access, mobile device management (MDM), managed & hosted device services, and integrated access to critical business applications. All services were unified under a single governance and operational model. 🤝 3. Multi‑Partner Delivery Model Led architectural governance, security assurance, infrastructure build, device rollout, application integration, testing, transition and service onboarding across multiple suppliers. Ensured consistent standards and seamless user experience.
Key Outcomes
- Modern secure cloud platform replacing legacy infrastructure
- Unified device estate across desktops, laptops, tablets and handhelds
- Consistent security posture across all sites and user groups
- Improved operational resilience through cloud‑based hosting
- Enhanced mobility via secure remote access and MDM
- Integrated access to critical business applications
- Future‑ready architecture supporting national responsibilities
Highlights
Delivered secure cloud platform meeting government standards
Integrated multi‑supplier applications into a unified environment
Strengthened cyber posture and operational resilience
Evidence Metrics
High
Security uplift
Nationwide
WAN deployment
Thousands
Users supported
Unified
Device ecosystem
Supporting Evidence
MET Case Study Document
Full case study describing architecture, security, delivery model and outcomes.
View case study PDF
Competences Demonstrated
Pre‑Sales Leadership
“I transform opportunities into validated, costed, risk‑managed, contract‑ready solutions.”
I lead full‑lifecycle pre‑sales activity blending bid leadership, solution design, commercial modelling, CADRO analysis and client negotiation.
Case Study
A major client opportunity required a commercially viable, technically robust, and contract‑ready proposal within a compressed timeline. ⚠️ The Challenge The client required a complete solution architecture, service model, cost model, risk position, and SoW — all validated and ready for internal approval. 🎯 My Mandate Lead the full pre‑sales lifecycle from bid qualification through to BAFO, ensuring feasibility, profitability, and competitive positioning. 🧩 1. Requirements & Discovery Ran structured workshops to extract functional, technical, operational and commercial requirements, shaping the solution around real client needs. 📘 2. Solution & Service Design Built end‑to‑end architecture, service management model, SLAs/OLAs, support tiers, security and compliance considerations. 💰 3. Cost & Resource Modelling Produced detailed commercial models covering delivery effort, utilisation, third‑party costs, licensing, run‑costs, margin and revenue targets. 🛡️ 4. CADRO Analysis Identified constraints, assumptions, dependencies, risks, opportunities and limitations — feeding directly into commercials and governance. 🤝 5. BAFO & Negotiation Refined pricing, delivery phasing, risk positions and concessions to secure a mutually beneficial agreement.
Key Outcomes
- Contract‑ready solution delivered
- Commercially viable pricing model
- Clear governance, SLAs and service model
- Strong client sponsorship and approval
Highlights
Full‑lifecycle pre‑sales leadership
Commercially disciplined cost modelling
CADRO‑driven risk and governance alignment
Evidence Metrics
Full lifecycle
Bid → BAFO → Contract
CADRO
Risk & governance alignment
Commercial
Validated pricing models
Executive
Client‑level engagement
Supporting Evidence
Pre‑Sales Evidence
Detailed supporting evidence describing solution design, commercials, CADRO and negotiation outcomes.
View supporting document
Competences Demonstrated
PMO Manager – Portfolio Governance & Delivery Assurance
“I lead PMO functions that strengthen governance, improve delivery confidence and provide structured oversight across complex programmes.”
I deliver portfolio‑level reporting, assurance, risk management, planning, financial tracking and stakeholder alignment to ensure predictable, controlled delivery.
Case Study
As PMO Manager, I provide governance, assurance and delivery support across multi‑workstream programmes. I establish structured reporting, risk and issue management, financial oversight, planning frameworks and stakeholder engagement models that improve delivery predictability and strengthen organisational control. ⚠️ The Challenge Programmes lacked consistent governance, reporting cadence, risk visibility and delivery assurance. Stakeholders required clearer insight into progress, dependencies, financial exposure and delivery confidence. 🎯 My Mandate Build and lead a PMO function covering governance, reporting, RAID management, planning, financial tracking, resource forecasting, change control and delivery assurance — ensuring programme alignment with organisational strategy. 📊 1. Governance Framework Established governance boards, decision‑making structures, reporting cycles and escalation paths. Ensured consistent standards across all workstreams. 📈 2. Portfolio Reporting Delivered executive dashboards, milestone tracking, dependency mapping, KPIs and delivery confidence assessments. ⚠️ 3. RAID Management Implemented structured risk, issue and dependency management with clear ownership, mitigation plans and impact analysis. 💰 4. Financial Oversight Managed budgets, forecasts, burn‑rate tracking, cost‑to‑complete and financial risk exposure across the portfolio. 📅 5. Planning & Scheduling Built integrated programme plans, critical‑path analysis, resource forecasts and delivery roadmaps. 👥 6. Stakeholder Engagement Coordinated communication, alignment and decision support across senior stakeholders, delivery teams and business units. 🛡️ 7. Delivery Assurance Provided independent assurance, readiness assessments, checkpoint reviews and quality oversight to strengthen delivery confidence.
Key Outcomes
- Strengthened governance and delivery control
- Improved visibility of risks, issues and dependencies
- Predictable delivery through structured planning
- Clear executive reporting and decision support
- Improved financial oversight and cost transparency
Highlights
Built PMO governance from the ground up
Delivered portfolio‑level reporting dashboards
Implemented structured RAID and financial controls
Evidence Metrics
Portfolio
Governance uplift
Multi‑workstream
Delivery oversight
Structured
RAID & reporting
Improved
Delivery confidence
Supporting Evidence
PMO Manager Case Study
Full case study describing governance uplift, assurance, reporting and delivery support.
View supporting document
Competences Demonstrated
NHS Digital Transformation
Led large-scale digital transformation initiatives within NHS England, coordinating complex technology change, stakeholder engagement and programme delivery across a highly regulated healthcare environment.
Case Study
Led a multi‑trust NHS England digital transformation programme focused on modernising clinical workflows, improving data interoperability and replacing fragmented legacy systems with secure, cloud‑aligned digital platforms. Operating as Senior Programme Manager, I coordinated delivery across clinical, operational, technical and supplier teams, ensuring alignment with national standards, cyber‑security requirements and patient‑safety governance. The programme introduced new digital capabilities including electronic triage, integrated care‑record access, automated reporting and improved identity and access management. I oversaw programme governance, risk management, stakeholder engagement and delivery assurance, ensuring safe transition without disruption to critical services. The transformation delivered measurable improvements in operational efficiency, clinical safety and patient experience, while strengthening digital maturity across participating trusts and enabling future innovation.
Key Outcomes
- Improved clinical efficiency — Reduced manual data entry and removed duplicate processes across multiple care pathways, saving significant clinician time.
- Enhanced patient experience — Delivered modern digital services including online triage, appointment management and secure messaging, reducing administrative backlog and improving satisfaction.
- Strengthened cyber posture — Implemented NHS‑aligned identity, access and security controls, reducing high‑risk vulnerabilities and improving compliance with national cyber standards.
- Unified reporting & insights — Introduced integrated dashboards and improved data quality, enabling faster operational decisions and more accurate clinical insights.
- High adoption across clinical teams — Achieved strong uptake through structured engagement, training and continuous support, ensuring safe and sustained use of new digital tools
Highlights
Led complex digital transformation across multiple
NHS trusts and stakeholder groups.
Combined programme governance, cyber security,
clinical safety and technology delivery.
Delivered measurable improvements in operational
efficiency, digital maturity and patient experience.
Evidence Metrics
Multi-trust
Programme scope
Digital
Transformation
Secure
Cloud-aligned delivery
5
Key outcomes
Supporting Evidence
- Programme roadmap — Phased delivery plan showing milestones, dependencies and trust‑level rollout.
- Stakeholder engagement materials — Packs used to communicate change impacts, benefits and timelines to clinical and operational teams.
- Digital maturity assessment — Baseline and post‑implementation scoring demonstrating measurable improvement.
- Cyber compliance documentation — Evidence of strengthened identity, access and security controls aligned to NHS standards.
- Training & adoption resources — Guides, videos and walkthroughs supporting safe transition to new digital tools.
- Benefits realisation summary — Quantified operational and clinical improvements following deployment.
Presentations, documents, videos and other supporting View playbook
Competences Demonstrated
Tesco - 126K Device Migration
Led a large-scale Windows device migration programme, coordinating the transition of approximately 126,000 devices while managing technology, operational and stakeholder dependencies.
Case Study
Led a large-scale enterprise Windows device migration involving approximately 126,000 devices, coordinating technology, operational, deployment and stakeholder dependencies across a complex user estate. The programme required industrialised deployment at scale while maintaining business continuity, managing user impact and coordinating multiple technical and operational teams. ⚠️ The Challenge Migrating a 126,000-device estate introduced significant challenges across deployment readiness, application compatibility, infrastructure, security, user communications, support and operational continuity. 🎯 My Mandate I provided programme leadership and integrated planning across the migration, bringing together technical delivery, operational readiness, stakeholder management, risk control and deployment governance. 💻 1. Industrialised Migration Coordinated the migration of approximately 126,000 devices using structured deployment waves, readiness controls and dependency management to enable repeatable delivery at enterprise scale. 🔄 2. Technology & Operational Integration Coordinated dependencies across endpoint management, infrastructure, applications, security, identity, service management and user support to ensure the technology transition was operationally sustainable. 🤝 3. Stakeholder & Risk Management Maintained programme visibility across technical teams, business stakeholders and operational functions, using structured governance, risk management and planning to manage the complexity of a highly distributed estate.
Key Outcomes
- Coordinated migration activity across approximately 126,000 devices
- Established structured deployment planning and governance for enterprise-scale migration
- Integrated technology, security, operational and stakeholder dependencies across the programme
- Supported transition towards a modern, standardised and more manageable Windows endpoint estate
Highlights
Led migration planning and governance across an approximately 126,000-device enterprise estate
Coordinated complex endpoint, application, infrastructure, security and operational dependencies
Applied structured wave planning and readiness controls to industrialise large-scale deployment
Evidence Metrics
126K
Devices in migration scope
Enterprise
Large-scale endpoint transformation
Windows
Modernisation & migration
Multi-team
Technology & operational coordination
Supporting Evidence
Competences Demonstrated
Cloud Transformation
Led cloud transformation and modernisation initiatives across complex technology environments, supporting cloud adoption, infrastructure transformation and improved operational outcomes.
Case Study
Led cloud transformation and modernisation initiatives across complex enterprise technology environments, supporting adoption of Azure and AWS while aligning technology change with operational, financial and business objectives. The transformation required more than technical migration. It involved establishing the governance, planning, operating model and stakeholder alignment necessary to transition towards sustainable cloud-enabled services. ⚠️ The Challenge The organisation needed to modernise its technology estate and increase cloud adoption while controlling operational costs, managing migration risk and maintaining service continuity. 🎯 My Mandate I led programme-level coordination across cloud adoption, infrastructure transformation, governance, dependencies, risk and operational readiness, connecting technical delivery with measurable business outcomes. ☁️ 1. Cloud Adoption Supported adoption of Azure and AWS capabilities as part of a broader technology modernisation strategy, coordinating migration priorities, dependencies and delivery planning. 📊 2. Cost & Operational Optimisation Connected cloud transformation with operational improvement and financial management, helping identify opportunities to rationalise services, improve efficiency and reduce the cost of operating the technology estate. 🔐 3. Secure & Governed Transformation Ensured cloud transformation was delivered within appropriate governance, security, risk and operational controls, balancing the pace of modernisation with enterprise assurance requirements.
Key Outcomes
- Supported Azure and AWS cloud adoption across complex enterprise environments
- Reduced operational cost by 18% through cloud adoption and technology modernisation
- Improved alignment between cloud strategy, infrastructure transformation and operational objectives
- Established stronger governance and control around cloud-enabled transformation
Highlights
Led cloud transformation across Azure and AWS environments
Connected cloud adoption with measurable operational efficiency and cost reduction
Balanced modernisation, security, governance and operational continuity
Evidence Metrics
18%
Operational cost reduction
Azure
Cloud transformation
AWS
Cloud adoption
Enterprise
Technology modernisation
Supporting Evidence
Competences Demonstrated
PMO Turnaround
“I fix failing delivery environments.”
Led PMO transformation and turnaround activity, improving governance, delivery confidence, stakeholder visibility and overall programme performance across a complex portfolio.
Case Study
A struggling PMO facing SLA failures, low morale, and declining client trust was transformed into a stable, high‑performing service during a critical contract renewal phase. When a managed service enters a contract renewal phase, performance becomes a commercial differentiator—not just an operational concern. ⚠️ The Challenge The PMO was experiencing systemic issues including SLA failures, low morale, poor delivery outcomes, and a breakdown in client collaboration. 🎯 My Mandate My role was to take operational control, stabilise delivery, rebuild culture, restore trust, and return the service to profitability. 🧩 1. Structured Recovery A hybrid Agile + Integrated Planning approach prioritised immediate recovery while aligning short‑term fixes with long‑term strategy. 📘 2. Governance Reset Using Six Sigma, continuous improvement, lessons learned, and ISO 27001 alignment, governance was redesigned to enable—not restrict—delivery. 🤝 3. Cultural Transformation Structured interviews and open communication rebuilt trust and restored a “one‑team” ethos.
Key Outcomes
- Majority of projects moved from Red → Green
- CSAT increased from 3 → 7
- Revenue improved from -10% → +15%
- 100% SLA achievement
Highlights
Turned around a failing PMO during a critical contract renewal
Rebuilt client trust, team culture and delivery confidence
Converted reactive PMO reporting into structured delivery control
Evidence Metrics
Red → Green
Majority of projects recovered
3 → 7
CSAT improvement
−10% → +15%
Revenue performance
100%
SLA achievement
Supporting Evidence
Competences Demonstrated
Programme Governance
"I create the control system that makes complex delivery predictable.”
Established and led programme governance frameworks, providing structured oversight, decision-making, assurance and stakeholder transparency across complex transformation programmes.
Case Study
A PMO without structure becomes reactive, focusing on reporting rather than results. A defined operating model transforms governance into a strategic enabler—aligning governance, planning, people, and value to deliver measurable outcomes. Using the PMO Operating Model Wheel, programme governance was strengthened through confidence, consistency, and control. This included disciplined decision-making, transparent reporting, and assurance mechanisms that elevated stakeholder trust and improved delivery predictability. The governance framework became a strategic anchor for executive conversations, enabling clearer scope definition, structured oversight, and alignment between strategy and execution.
Key Outcomes
- Stakeholder trust, transparency, and disciplined decision-making
- Reliable delivery, risk management, and performance tracking
- Elevated PMO credibility and stakeholder trust
- Stronger alignment between strategy and execution
Highlights
Established a structured PMO Operating Model linking governance, planning, assurance and value
Created transparent governance for executive decisions, risks, dependencies and performance
Strengthened alignment between strategic objectives and programme execution
Evidence Metrics
5
Integrated PMO governance dimensions
1
Unified operating model
Executive
Decision & assurance framework
Portfolio
Cross-programme oversight
Supporting Evidence
Competences Demonstrated
Development Priorities Next 12 months
Drawing on my CPD activity and competence assessment, the following areas are prioritised for focused development over the coming year.
Development Roadmap
Current capability to target capability — prioritised across the next 12 months.
Now
3 Months
6 Months
12 Months
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High priority
—
Active development
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Strategic development
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